바로가기메뉴

본문 바로가기 주메뉴 바로가기

ACOMS+ 및 학술지 리포지터리 설명회

  • 한국과학기술정보연구원(KISTI) 서울분원 대회의실(별관 3층)
  • 2024년 07월 03일(수) 13:30
 

logo

Effects of Consumer's Individual Value on Product Selection Attribute and Re-purchase Intention : Focused on Consumers Who Had Purchased Kimchi

Effects of Consumer’s Individual Value on Product Selection Attribute and Re-purchase Intention

동아시아경상학회지 / East Asian Journal of Business Economics, (E)2288-2766
2020, v.8 no.4, pp.1-18
https://doi.org/10.20498/eajbe.2020.8.4.1
김혜숙 (광운대학교)
신충섭 (광운대학교)
최영심 (수원여자대학교)

Abstract

Purpose - The current study attempts to reveal the causal relationship and identify the interrelationships among individual value, product selection attribute, and re-purchase intention of consumers when purchasing kimchi. Research design, data, methodology - The surveys were distributed and retrieved to kimchi consumers in Seoul and Gyeonggi Province who were over 20 years old and who had purchased kimchi before. The current utilized the self-reporting survey as a research method. The survey was conducted from September 1, 2019 to September 30, 2019 (about one month), and a total of 500 questionnaires were distributed and 500 were collected and used for empirical analysis. Results – First, as a result of hypothesis 1 test, both internal value and external value had a significant effect. Second, as a result of hypothesis 2 test, while internal value had a significant effect, external value did not have a significant effect. Third, as a result of hypothesis 3 test, while internal value had a significant effect, external value did not have a significant effect. Fourth, as a result of hypothesis 4 test, all quality, brand, and price had a significant effect. Fifth, as a result of hypothesis 5 test, while internal value had a significant effect, external value did not have a significant effect. Conclusions – The current study aims to establish marketing and service strategies to maximize profits and secure competitive advantage in the kimchi industry through changes in the management strategy of the Korean kimchi industry.

keywords
customer, individual value, product selection attribute, re-purchase intention

참고문헌

1.

Bae, J. M. & Lee. C. S. (2018). Suggestions for Korea's corporate image, product image, and purchase intention with consumer hostility: Focusing on Korean Wave and satisfaction variables. East Asian Journal of Business Economics, 6(4), 25-34.

2.

Baker, D. A. & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785-804.

3.

Bearden, W. O. & Teel, J. E. (1983). Selected determinants of consumer satisfaction and complaint reports. Journal of Marketing. 20(1), 21-28.

4.

Beatty, S., Kahle, L., & Homer, P. (1991). Personal values and gift giving behaviors: A study across culture. Journal of Business Research, 22(2), 149-157.

5.

Bessiere, J. (2001), Valorisation du patrimoine gastronomique et développement territorial: le Haut Plateau de l’Aubrac, Le Pays de Roquefort et le Périgord Noir. Collection Logiques sociales, 364-370.

6.

Bloemer, J. & Ruyter, K. (1998). On the Relationship between store image, store satisfaction and store loyalty. European Journal of Marketing, 32(5), 499-513.

7.

Brown, S. P. & Stayman, D. M. (1992). Antecedents and consequences of attitude toward the AD: A meta-analysis. Journal of Consumer Research, 19(1), 34-51.

8.

Bui, T. K., Truong, D. N., & Van, T. N. (2020). Factors affecting customer relationship and the repurchase intention of designed fashion products. Journal of Distribution Science, 18(2), 17-28.

9.

Chang, T.Z., & Wildt, A. R. (1994). Price, product information, and purchase intention: An empirical study. Journal of the Academy of Marketing Science, 22(1), 16-27.

10.

Cho, S. R. (2018). A study on the relationships among individual value, consuming tendency, product selection attribute and re-purchase intention of Kimchi consumers: focused on the moderating role of risk perception. Sangmyung University Ph.D.

11.

Cho, Y. B. (2008). The effects of kimchi product selection attribute on customer satisfaction and repurchase intent. Korean Journal of Culinary Research, 14(4), 203-216.

12.

Cho, Y. J. & Lee, S. H. (2011). A study on the influence of consulting characteristic ease of use to the word-ofmouth intention and repurchase intention. The Journal of Digital Policy & Management, 9(6), 207-216.

13.

Choi, C. L. & Heo, C. M. (2012). The effect of marketing mixing strategies on perceived quality, customer satisfaction, and intention of repurchase on the users of the golf course. Journal of Sport and Leisure Studies, 48(1), 217-232.

14.

Cooil, B., Keiningham, T. L., Aksoy, L., & Hsu, M. (2007), A longitudinal analysis of customer satisfaction and share of wallet: investigating the moderating effect of customer characteristics. Journal of Marketing, 71(1), 67-83.

15.

Cronin, J. J., & Taylor, S. A. (1994). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55-68.

16.

Erdem, O., Oumil, A., & Tuncalp, S. (1999). Consumer values & the importance of store attributes. International Journal of Retail & Distribution Management, 27(4), 137-144.

17.

Hahm, J. S., Park, J. H., & Bae, D. Y. (2010). The influence of the marketing mix factor of Taekwondo on customer attitude, satisfaction, and loyalty. The Journal of Korean Alliance of Martial Arts, 12(2), 199-214.

18.

Henson, S. A., Sanders, R., Holeton, C., & Allen, J. T. (2006). Timing of nutrient depletion, diatom dominance and a lower bound estimate of export production for the Irminger Basin. Marine Ecology Progress Series, 313(1), 73–84.

19.

Joo, H. C., Lee, Y. K., & Lee, J. H. (2012). The effect of marketing mixing strategies on the customer loyalty and revisit intention of the relationship with the golf course. Korean Journal of Sport Management, 17(4), 75-91.

20.

Jung, Y. H. & Kim, H. I. (2014). The research of selection attributes of the convenience food affecting the product selection and Satisfaction. Journal of Hotel & Resort, 13(1), 247-262.

21.

Kahle, L. R. (1983). Social Value and Social Change: Adaption to Life in America. New York: Free Press.

22.

Kim, C. W. & Lim, H. H. (2016). The relationships among personal values, selection attributes, and customer satisfaction in low-cost restaurant. Culinary Science & Hospitality Research, 22(8), 78-88.

23.

Kim, H. Y., & Chung, J. E. (2011). Consumer purchase intention for organic personal care products. Journal of Consumer Marketing, 28(1), 40–47.

24.

Kim, I. S., Lee, J. S., & Cho, M. H. (2012). The analysis of the relationships among Makgeolli consumers` purchase motivations, selection attributes and consumer satisfaction. Journal of Tourism Studies, 24(3), 57-81.

25.

Kim, J. K. & Yang, H. C. (2019). Effects of heuristic type on purchase intention in mobile social commerce:focusing on the mediating effect of shopping value. Journal of Distribution Science, 17(10), 73-81.

26.

Kim, J. W., Jin S. Y. (2010). Fashion leadership, underwear purchase behaviors and attitude of females in their 20s-30s. Journal of the Korean Society of Clothing and Textiles, 34(1), 1319-1330.

27.

Kim, K. K. & Kim, H. S. (2001). The effect of personal values and vacation style. Journal of Tourism Management Research, 12(1), 1-23.

28.

Kim, M. K., Kim, S. S., & Na, Y. A. (2015). A study on the foodservice consumption propensity and restaurant selection attributes depend on personal value of the sliver generation. International Journal of Tourism and Hospitality Research, 29(5), 239-255.

29.

Kim, S. H. & Oh, S. H. (2002). The determinants of repurchase intentions in the service industry: customer value, customer satisfaction, switching costs, and attractiveness of alternatives. Korea Marketing Review, 17(2), 25-54.

30.

Kim, Y. W. (2015). A Study on the selective behavior of dining out menu according to lifestyle, personal value of Japanese consumers - Focused on Busan area. Journal of Tourism Management Research, 16(2), 231-250.

31.

Ko, J. Y., Wan, M. F. & Li, X, B. (2011). A study on the relation between consumption value and wine selection attributes. Journal of Foodservice Management, 14(4), 235-252.

32.

Kwon, W., Lee, H. W., & Kim, M, J. (2013). F1 in a global context: A cross-cultural examination of marketing activities and behavioral intentions. The Korean Journal of Physical Education, 52(3), 251-266.

33.

LaBarbera, P. A. & D. Mazursky. (1983). A longitudinal assessment of consumer satisfaction/dissatisfaction: A dynamic aspect of the cognitive process. Journal of Marketing Research, 20(November), 393-404.

34.

Lages, L. F. & Fernandes, J. C. (2005), The SERPVAL scale: A multi-item measurement instrument for measuring service personal values. Journal of Business Research, 58(11), 1562-72.

35.

Lee, C. E. (2010). The Effect of hotel choice decision property on customer behavior by customer's consumption trends and consumption value. (Doctoral dissertation, Sejong University)

36.

Lee, K. H. (2014). The effect of selection attributes of Yaksun food (herbal medicinal food) on customer satisfaction and loyalty. (Doctoral dissertation, Catholic Kwandong University).

37.

Lee, K. O. (2007). The effects of brand awareness pattern by propensity to consume of food service. (Doctoral dissertation, Kyonggi University).

38.

Lee, S. J. (2014). The effect of choice attributes of convenience food customers on value and satisfaction after purchase. (Doctoral dissertation, Kyonggi University).

39.

Li, W., Monroe, K. B., & Chan, D. (1994). The effects of country of origin, brand, and price information: A cognitive-affective model of buying intentions. Advances in Consumer Research, 21(1), 449-457.

40.

Min, K. M. (2009). Effects of well-being trend and nutcracker choice properties on consumer's intention to repurchase: Focusing on marketing strategies for branding family start-up companies. (Doctoral dissertation, Hoseo Graduate School of Venture).

41.

Mittal, V., Kumar, P. & Tsiros, M. (1999). Attribute-level performance, satisfaction, and behavioral intentions over time: A consumption-system approach. Journal of Marketing, 63(2), 88-101.

42.

Muhammad, S., Nadeem, I., & Naveed, A. (2012). Impact of brand credibility and consumer values on consumer purchase intentions in Pakistan. International Journal of Academic Research in Business and Social Sciences, 2(8), 1-10.

43.

Myung, S. H. (2016). Effects of consumption propensity of brand sauces on product selection attributes and behavior: Focused on moderating effect of risk perception. (Doctoral dissertation, Catholic Kwandong University).

44.

Oliver, R. L. (1980). A cognitive model of the antecedent and consequences of satisfaction decision. Journal of Marketing Research, 17(4), 460-469.

45.

Ostrom, A. & Lacobucci, D. (1995). Consumer trade-offs and the evaluation of services. Journal of Marketing, 59(1), 17-28.

46.

Paik, S. Y. & Lee, S. J. (2000). The effect of adolescents` consumption values on the clothing products evaluation. The Journal of The Korean Society of Costume, 50(6), 59-72.

47.

Park, D. G. & Shin, C. S. (2020). A study on the effects of quality characteristics of online environment-friendly agricultural products shopping malls affecting customer trust and purchase intention. East Asian Journal of Business Economics, 8(1), 1-19.

48.

Park, J. Y. & Jung, M. A. (2014). A study on the effect of personal value on the brand image of restaurant companies. Journal of the Table & Food Coordinate, 9(1), 13-27.

49.

Shim, S., & Eastlick, M. (1998). The hierarchical influence of personal values on mall shopping attitude and behavior. Journal of Retailing, 74(1), 139-160.

50.

Shim, Y. J. & Kim, J. K. (2008). Study on how individual value affects to attribute of choice for bakery. International Journal of Tourism and Hospitality Research, 22(1), 365-377.

51.

Shin, J. K., Lee, S. Y. (2018). The effects of the delivery service quality of online fresh food shopping malls on esatisfaction and repurchase intention of online customers. East Asian Journal of Business Economics, 6(2), 14-27.

52.

Song, S. J., Park, D. H., Lee, J. H., & Jung, Y. K. (2010). The effect of restaurant events on hotel image, customer satisfaction, and intention of repurchase: Focusing on 5-star hotels in Busan. Journal of Hospitality and Tourism Studies, 12(4), 64-80.

53.

Swinyard, W. R. (1998). Shopping mall customer values, the national mall shopper and the list of values. Journal of Retailing and Consumer Services, 5(3), 167-172.

54.

Vision, D. E, Scott, J. D., & Lamont, L. M. (1977). The role of personal value in marketing and consumer behavior. Journal of Marketing, 41(2), 44-50.

55.

World Institute of Kimchi (2017). Kimchi Industry. World Institute of Kimchi.

56.

Wu, L. S. & Lee, J. H. (2015). The effect of selected properties bakery act in accordance with the customer’s use of propensity to consume: Focused on Busan. Culinary Science & Hospitality Research, 21(2), 243-253.

동아시아경상학회지