- Log In/Sign Up
- P-ISSN1738-3110
- E-ISSN2093-7717
- SCOPUS, ESCI
ISSN : 1738-3110
The Influence of Using Intention by G4C Smart Application Service Characteristics: Comparing Korea and China
Kim, Hwa-Kyung
Lee, Jong-Ho
Abstract
Purpose - Recently, the prevalence of high-speed mobile communication technology (4G) and mobile devices (smart phones, tablet PC, etc.) is leading innovative changes across all fields in society as well as business environments. Furthermore, a diversified mobile application service has spread rapidly through mobile devices such as smart phones and tablet PCs. Accordingly, the traditional E-government services paradigm has rapidly changed into mobile intelligence. To identify the influencing factors on the using intention of G4C smart app services, based on previous studies, the variables that influence using G4C smart app services are defined; these are user cognitive factors (perceived usefulness, perceived easiness), user characteristics factors (user innovativeness, self-efficiency, social influence), service quality factors (convenience, interactivity, accessibility), and system quality factors (instant connectivity, safety). Research design, data, and methodology - This is designed not only to collect data with a questionnaire survey (9/22/13~10/23/13) but also to test hypotheses with SEM by SPSS 21.0 and AMOS 21.0 in both Korea and China. All items are used with Likert 5 scales. A total of 643 questionnaires (Korea 318, China 325) are used. Results - The perceived usefulness and perceived easiness in user cognitive factors have positive influence on using intention. The user innovativeness, self-efficiency, and social factors in user characteristics factors have positive influences on using intention. The convenience, interactivity, and accessibility in service quality factors have positive influences on both reliability and using intention. Safety in system quality has positive influence on both reliability and using intention. Reliability has positive influence on using intention. The control variables (Korea and China) affect its control hypothesis. Strategies and implications are suggested to assist the public using the intention of smartphone's e-government services based on the results of the empirical analysis. The mobile application service can be considered a new emergence of the paradigm just like the government's on-line portal websites appeared in the past. Under this prevailing situation of mobile smart devices, to promote the success of e-government mobile APP services, accurate analysis and understanding of users should precede anything, to provide services to grasp and satisfy users' desire properly. Conclusions - This study proposes implications to help E-governmental officers and companies make strategies. First, this is expected to give some information on the understanding and knowledge regarding the process of G4C smart APP service based on the empirical study. Second, this helps to make future policies and ways about E-government G4C smart APP service. Third, it is proved that super speed mobile communication technology and devices including phones will be crucial to change the structure of E-government services in 2-3 years. Fourth, it is necessary to increase the trust and using intention of users. Fifth, considering what type of environment users are placed in, to present proper public information matching their inclination, is important. Finally, various ways of experiencing service to explore potential users and ceaseless public relations are required.
- keywords
- E-Government Service, G4C, Smart APP Service, E-Government Smart APP Service
Reference
Alawneh, A., Al-Refai, H., & Batiha, K. (2013). Measuring user satisfaction from e-Government services: Lessons from Jordan. Government Information Quarterly, 30(3), 277-288.
Aloudat, A., K. Michael, X. C., & Al-Debei, M. M. (2013). Social acceptance of location-based mobile government services for emergency management. Telematics and Informatics, 36(1), 69-81.
Ambali, A. R. (2009). E-government policy: Ground issues in e-filling system. European Journal of Social Science, 11(2), 249-266.
Bae, J. K. (2010). An Empirical Study on Factors Influencing the Intention to Acceptance of Mobile Application Market. Korea Journal of Business Administration, 23(4), 2399-2422.
Bang, J. H., HA, R., Kang, P. Y. & Kim, H. G. (2012). Security Verification Framework for e-GOV Mobile App. The Journal of the KICS, 37(2), 119-131.
Byun, H. S. (2012). A Study on the Influence of E-Government Use Intension by User's Personal Innovativeness, Trust, Felt Trust. The Korea Association for Policy Studies, 21(1), 313-336.
Cheung, C. M. K., Chiu, P. Y., & Lee, M. K. O. (2011). Online social networks: Why do students use facebook? Social and humanistic computing for the knowledge society. Computers in Human Behavior, 27(4), 1337-1343.
Cho, N. Y., & Moon, S. Y. (2013). A Study on the Factors and Impacts Related to the Utilization of e-Government Services : Focusing on the Perceptions of Residents in Metropolitan Area. Journal of Local Government Studies. 14(4), 167-187.
Cho, Y. S. (2010). A study on the effect of customer satisfaction with Electronic Government Services Quality. Seoul, Korea: Thesis for Doctorate in Pukyong National University.
Choi, M. S. (2011). A study on the influence of factors such as personal innovativeness, social influence and user interface on smart phone acceptance : based on an expanded technology acceptance model. Seoul, Korea:Thesis for Doctorate in Ewha University.
Compeau D., & Higgins, C. (1995). Computer Self-Efficiency:Development of Measure and Initial Test. MIS Quarterly, 1(19), 189-211.
Davis, F. D. (1986). A Technology Acceptance Model for Empirically Testing New End-User Information Systems:Theory and Results, Doctoral Dissertation. Massachusetts Institute of Technology. Sloan School of Management.
Davis, F. D. (1989). Perceived Usefulness, Ease of Use and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340.
Gatignon, H., & Robertson, T. (1985). A Propositional Inventory for New Diffusion Research. Journal of Consumer Research, 11(4), 849-867.
Han, K. H. (2012). An empirical study on the influencing factors of intention to adoption of mobile e-government service. Seoul, Korea: Thesis for Doctorate in Chung-Ang University.
Han, K. H., & Kim, J. S. (2013). An Empirical Study on the Influencing Factors of Intention to Adoption of Mobile Government Service. Asia Pacific Journal of Information Systems, 23(3), 77-104.
Han, P. K., Park, J. S., Jun, B. H., & Kang, B. G. (2010). A Study on the Factors of Mobile Applications Adoption. Korea Society of IT Services Journal, 9(3), 65-82.
Heeter, C. (2000). Interactivity in the context of designed experience of Presence. Teleoperator and Virtual Environments, 1(2), 262-271.
Hung S. Y., Chang, C. M., & Kuo, S. R. (2013). User acceptance of mobile e-government services: An empirical study. Government Information Quarterly, 30(1), 33-44.
Jang, C. Y. (2007). Evaluating e-Public Service`s Quality on the Basis of e-SERVQUAL Determinants: Focusing on Dae-gu City. Korean Public Administration Quarterly, 19(2), 367-405.
Jebeile, S. & Robert, R. (2007). Explaining Intention to Use an Information Technology Innovation: An Empirical Comparison of the Perceived Characteristics of Innovating and Technology Acceptance Models. Austral asian Journal of Information Systems, 15(1), 137-152.
June, L., & James, E. (2005). Personal Innovativeness, Social Influences and Adoption of Wireless Internet Services Via Mobile Technology. The Journal of Strategic Information Systems, 14, 245-268.
Kang, D. S. (2009). (A) study on the determinants of user satisfaction of e-government services, Seoul, Korea: Thesis for Doctorate in Sungkyunkwan University.
Kim, B. R. (2012). A study on the effectiveness of G-ISMS under the smart-work environment Seoul, Korea: Thesis for Doctorate in Korea University.
Kim, C. S., Mirsobit M., & Lee, I. (2010). An empirical examination of factors influencing the intention to use mobile payment. Computers in Human Behavior, 26(3), 310-322.
Kim, J. H., Cheong, H. G., & Kim, T. U. (2011). A Study on the Factors Affecting e-Government Users' Satisfaction. Journal of Korean Society for Internet Information, 12(6), 105-116.
Kim, S. H., & Song, Y. M. (2009). An Empirical Study on User`s Intention to Use Government Portal Sites:Moderating Effects of Ambiguity & Government Supports. Journal of information systems, 18(1), 117-144.
Kim, S. S. (2012). An Empirical Study on Users' Intention to Use Mobile Applications, Seoul, Korea: Thesis for Doctorate in Soongsil University.
Kim, W. T. (2012). Effects of the Quality of Smart-Work on the Job-Performance in the Public Sector. Seoul, Korea:Thesis for Doctorate in Yeungnam University.
Kyung, T. W. (2012). Utilization Status of Mobil App and Activation Strategy in the Public Field, Journal of the Korea Contents Association, 10(1), 16-19.
Lee, D. H. (2012). A study on the impact factors in accepting electronic voting. Seoul, Korea: Thesis for Doctorate in Chung-Ang University.
Lee, H. J., Park, S. J., & Han, K. I. (2010). The Effects of Perception of user on the Intention to use to e-Government. Journal of Digital Convergence, 8(3), 49-62.
Lee, J. & Rao, H. (2009). Task Complexity and Different Decision Criteria for Online Service Acceptance: A Comparison of Two E-Government Compliance Service Domains. Decision Support Systems, 47(4), 424-435.
Lee, J. P., & Lee, S. K. (2011). A Study on the Quality Evaluation of Public Services in Local Government -Focusing on Civil Affairs Public Service in Daegu Metropolitan City. Social Science Research, 27(2), 187-211.
Lee, Y. K., Park, J. H., Chung, N. H., & Blakeney A. (2012). A unified perspective on the factors influencing usage intention toward mobile financial services. Journal of Business Research, 65(11), 1590-1599.
Lei, Dai, & Bo Yi Xu (2011). A Study on Users’Continuance Usage Model of the Mobile E-Government. Intelligence Magazine, 30(1), 186-190.
Leong, L. Y., Ooi, K. B., Chong, A. Y. L., & Lin, B. (2013). Modeling the stimulators of the behavioral intention to use mobile entertainment: Does gender really matter? Computers in Human Behavior, 29(5), 2109-2121.
Lim, S. H. (2013). An Integrative Approach for Strengthening Continual Adoption of e-Government Services : An Empirical Study. Journal of information technology applications & management, 20(1), 19-41.
Mahmud, A. S., Kumar, V., Kumar, U., & Dwivedi, Y. K. (2011). e-Government Adoption Model (GAM): Differing service maturity levels. Government Information Quarterly, 28(1), 17-35.
Mathieson, K. (1991). Predicting User Intentions: Comparing the Technology Acceptance Model with the Theory of Planned Behavior. Information Systems Research, 2(3), 173-191.
McLeod, Alexander, Pippin, Sonja, & Mason, Richard (2009). Individual Taxpayer Intention to Use Tax Preparation Software: Examining Experience, Trust, and Perceived Risk. Journal of Information Science Technology, 6(1), 25-44.
Ming, Gao, & Chen, Yong Shun (2012). Determinants of User Acceptance of Government Portal Website Services. Intelligence Magazine, 31(3), 88-95.
Minwon 24 (2012). Use guide. Seoul, Korea: Korea government minwon portal. Retrieved December 30, 2012, from http://www.minwon.go.kr
Moon, C. W., & Kim, J. H. (2011). A Study on Antecedents of Online Trust in the Context of e-Government Services. Journal of Korean Society for Internet Information, 12(3), 57-67.
Moon, S. Y. (2011). Impacts of Security on the Continuity of e-Service in Electronic Government. Korean Review of Crisis & Emergency Management, 7(6), 121-138.
Mostafa, Mohamed M., & El-Masry, Ahmed A. (2013). Citizens as consumers: Profiling e-government services’ users in Egypt via data mining techniques. International Journal of Information Management, 33(4), 627-641.
National Information Society Agency (2012). 2012 National Informatization White Paper. Seoul, Korea: National Information Society Agency. Retrieved November 30, 2012, from http://www.nia.or.kr/bbs/
Oh, J. C. (2012). Factors Influencing Acceptance of E-government Self Service Technology(SST). The e-business studies, 13(1), 441-462.
Park, E. I., Baek, S. I., Ohm, J., & Chang, H. J. (2013). Determinants of player acceptance of mobile social network games: An application of extended technology acceptance model. Telematics and Informatics, 26(3), 310-322.
Park, I. W. (2012). Utilization and circulation of smart phone mobile application of travel agencies through expansion of the Technology Acceptance Model (TAM). Seoul, Korea: Thesis for Doctorate in Kyung Hee University.
Park, J. H., & Joo, H. Y. (2008). E-Government Service Acceptance and Affecting Factors. Korea Journal of Business Administration, 21(2), 671-694.
Park, J. W. (2011). A Study on The Acceptance of Communication for People through Smart Phone. The Journal of The Korea institute of Electronic Communication Sciences, 6(4), 465-471.
Park, K. N., Jung, K. H., & Lee, H. Y. (2012). Acceptance Factors of Mobile Applications : Based on the Perceived Riskand Two-Sided Network Effects. Journal of KIECA, 12(3), 207-235.
Park, S. K. (2012). A Study on User Interface Factors Affecting the Intention to Use the Mobile Web Service. Seoul, Korea: Thesis for Doctorate in Soongsil University.
Paul, G. S., Schilke, O. & Wirtz, B. W. (2010). Understanding consumer acceptance of mobile payment services: An empirical analysis. Electronic Commerce Research and Applications, 9(3), 209-216.
Paul J. H. H., Chen, H., Hu, H. F., Larson, C. & Butierez, C. (2011). Law enforcement officers’ acceptance of advanced e-government technology: A survey study of COPLINK Mobile. Electronic Commerce Research and Applications, 10(1), 6-16.
Sevgi, O., & Kanat, I. E. (2011). e-Government adoption model based on theory of planned behavior: Empirical validation. Government Information Quarterly, 28(4), 503-513.
Sohn, S. H., Choi, Y. J., & Hwang, H. S. (2011). Understanding Acceptance of Smartphone among Early Adopters Using Extended Technology Acceptance Model. Korean Journal of Journalism & Communication Studies, 16(1), 227-251.
Song, J. K., Park, Y., & Shin, S. J. (2013). Enriching User Satisfaction in Mobile Application Store. Management Consulting, 13(1), 189-214.
Song, S. B., Kang, J. Y., & Lee, S. G. (2013). Analyzing Impact Factors of User Resistance to Accepting Paid Mobile Application. Journal of the Korea Contents Association, 13(4), 361-375.
Tony, D. S., & Goodwin, R. (2013). User acceptance of SMS-based e-government services: Differences between adopters and non-adopters. Government Information Quarterly, 30(4), 1-12.
Trevor, J., Hilbert, D., & Schilit, B. (2002). Issues in Personalizing shred Ubiquitous Devices. The Proceeding of 4th International Conference in Ubiquitous Computing, Springer, 56-71.
Vishanth, W., El-Haddadeh, R., Al-Sobhi, F., Shareef, M. A., & Dwivedi, Y. K. (2013). Examining the influence of intermediaries in facilitating e-government adoption: An empirical investigation. International Journal of Information Management, 33(5), 716-725.
Welch, E. W., Hinnant, C., & Moon, M. J. (2005). Linking Citizen Satisfaction with E-Government with Trust in Government. Journal of Public Administration Research and Theory, 15(1), 37-58.
Xiao, Jiang (2010). A Study on citizen adoption of E-government. Dalian, China: Thesis for Doctorate in Dalian University of Technology.
Xiao, Jiang, Shao, bo Ji, & Zhong, Qiu yan (2011). Citizen adoption of E-government Services : An Empirical Study. Management of Scientific Research, 32(1), 129-136.
Yim, S. J., Choi, H. S., & Chung, Y. D. (2010). A Survey on Mobile Web Compatibility and Accessibility of Korea m-Government Services. Proceedings of KCC 2010, 37(2B), 119-124.
- Downloaded
- Viewed
- 0KCI Citations
- 0WOS Citations