- Apply for Authority
- P-ISSN1738-3110
- E-ISSN2093-7717
- SCOPUS
ISSN : 1738-3110
The Implementation of Total Quality Management in Controlling the Cost of Manufacturing
Raj, John Rudolph
Seetharaman, Saravanan Arumugam
- Downloaded
- Viewed
Abstract
Purpose - Total Quality Management (TQM) has received significant attention and interest from a large number of organizations around the world in various industries. These organizations have tried to embody TQM concepts in areas such as engineering and product design, marketing, R&D, procurement, production, personnel, and product inspection. Research design, data, and methodology - This study presents an overview of the fundamentals of TQM and an in depth review of the obstacles to the successful implementation of TQM. Results - In order to control the cost of manufacturing, the tracking of the cost of quality (COQ) allows companies to capture the actual overall cost incurred in producing a unit of product or service. The study explores the reasons why companies track the COQ and ways to address it. Conclusions - Based on the results, COQ is one of the key performance indicators for making more accurate strategic decisions as well as a critical aspect of TQM. The study also presents a few popular quality improvement tools that have been widely used in organizations successfully implementing TQM.
- keywords
- Total Quality Management, Cost of Quality, Cost of Poor Quality, Lean Manufacturing, Just In Time, 5S Method
Reference
Antony, Jiju (2004). Some pros and cons of six sigma: an academic perspective. The TQM Magazine, 16(4), 303-306.
Bandyopadhyay, Jayanta K., and Sprague, David A. (2003). Total quality management in an automotive supply chain in the United States. International Journal of Management, 9(3), 1-6.
Burton, Terence T. (2004). Six Sigma for Small and Medium Sized Businesses. Retrieved July 21, 2014, from http://www.isixsigma.com/implementation/basics/six-sigma-smalland-medium-sized-businesses/
Hashmi, Khurram (2006). Introduction and Implementation of TQM. Retrieved on March 24, 2007, from http://www.isixsigma.com
Hendricks, Kevin B., and Singhal, Vinod R. (2000). The impact of TQM on financial performance: Evidence from quality award winners. Retrieved July 21, 2014, from http://www.strategosinc.com/Downloads/tqpayoff.pdf
Hill, Kathy (2000). benchmarking and best practices. Retrieved July 21, 2014, from http://www.asq.org/ed/conferences/aqc/public_proceedings/54_2000/14094.pdf
Hoisington, Steven H., and Menzer, Elizabeth C. (2004). Learn to talk money. Retrieved July 21, 2014, from http://asq.org/qic/display-item/?item=19523
Hunter, Steve L. (2003). The 10 steps to lean production. Retrieved July 21, 2014, from http://www.sme. org/WorkArea/DownloadAsset.aspx?id
Kartha, C. P. (2004). A comparison of ISO 9000:2000 quality system standards, QS9000, ISO/TS 16949 and Baldrige criteria. The TQM Magazine, 16(5), 331-340.
Kennedy, Jessica, and Hyland, Paul (2003). A comparison of manufacturing technology adoption in SMEs and large companies.16th Annual Conference of Small Enterprise Association of Australia and New Zealand.
Khan, Jamshed H. (2003). Impact of Total Quality Management on productivity. The TQM Magazine, 15(6), 374-380.
Malchi, Guy (2003). The cost of quality. Pharmaceutical Technology Europe, 15(May), 19. Retrieved July 21, 2014, from http://connection.ebscohost.com/c/articles/9940257/cost-quality
Miller, Jon R., and Morris, John S. (2000). Is Quality Free or Profitable?. American Society for Quality, January, 50-63.
Padhi, Nayantara (2000). The Eight Elements of TQM. Retrieved July 21, 2014, from http://www.isixsigma.com/methodology/total-quality-management-tqm/eight-elements-tqm/
Quek, Eng Eng, & Yusof, Sha'ri Mohd (2003). A Survey of TQM practices in the Malaysian electrical and electronic industry. Retrieved July 21, 2014, from http://unpan1.un.org/intradoc/groups/ public/documents/APCITY/UNPAN012140.pdf
Watson, John (2003). The impact of TQM adoption on SME financial performance. Retrieved July 21, 2014, from http://www.cecc.com.au/programs/resource_manager/accou nts/seaanz_papers /66KoberNgSubramaniamWatsonTQMPaperfinal.pdf
Weiler, Greg (2004). What Do CEOs Think About Quality?" XanEdu MBA Research Engine. Retrieved July 21, 2014, from http://www.mpasesorias.cl/Files/CEOs_y_calidad.pdf
Zimak, Gary (2000). Cost of quality (coq): which collection system should be used?. ASQ’'s 54th Annual Quality Congress Proceedings, Retrieved July 21, 2014, from http://www.web-set.hu/WEBSET_DOWNLOADS/552/data%20collection%20methods.pdf
- Downloaded
- Viewed
- 0KCI Citations
- 0WOS Citations