Unmanned Store, Retailtech and Digital Divide in South Korea

KWAK,, Y. , & CHO,, Y. (2019). Unmanned Store, Retailtech and Digital Divide in South Korea. The Journal of Distribution Science, 17(9), 47-56, https://doi.org/https://doi.org/10.15722/jds.17.9.201909.47

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Abstract

Purpose - A work way of 'face to face' or a work way of 'unmanned' is very meaningful trend in contrast of robot as a worker. This paper explored some cases of unmanned terminal and kiosk which has been quickly adopted to fastfood industry in South Korea and researched whether any inconvenience or trouble exists in the level of 'the poor' and 'the aged' or not at the time of 'touching' screen in unmanned store. Research design, data, and methodology -The authors examined a few previous studies in keywords of AmazonGo, kiosk, digital divide, information gap, deregulation, and analyzed some cases of 'unmanned terminal' defines restrictively as all kinds of unmanned device, terminal and equipment including kiosk regardless of any place and type. Results - Promotion strategy of the unhandy and retailers needs to offer 'expansion of education and learning', readiness for the law aspect, reform of kiosk industry and priority of sufficient budge and politic assistance by government side. Conclusions - This paper presented some strategies of eliminating 'digital divide' both for a 'the poor', 'the aged', and for a retailer, so that the former may easily purchase goods on unmanned terminal, and the latter may easily sell the more goods at unmanned store.

keywords: AmazonGo, Untact, Kiosk, Digital Divide, Customer Utility

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Article Contents

Vol.17 No.9

Unmanned Store, Retailtech and Digital Divide in South Korea

Abstract

Reference

The Journal of Distribution Science