Students’ Perception on Quality of Indian Higher Education System

Potluri,, R. M. , Ansari,, R. , & Khan,, S. R. (2015). Students’ Perception on Quality of Indian Higher Education System. The Journal of Distribution Science, 13(1), 19-25, https://doi.org/https://doi.org/10.15722/jds.13.1.201501.19

copy

Abstract

Purpose - This study aims to explore students'perceptions of different quality aspects in Indian higher education, viz. tangible facilities, competence, attitudes, content, delivery, and reliability. Research design, data, and methodology - Following a comprehensive literature review, the researchers used a well-structured questionnaire and in-depth personal interviews with 500 students. The selected sample was chosen from graduate and postgraduate programs in the south Indian state of Andhra Pradesh, using convenience sampling; data were analyzed using Microsoft Excel and frequency distribution. Hypotheses were based on the literature and empirical studies. Result - 50.28 and 49.88 percent of students were positive towards tangible facilities and competence, respectively. Further, 48.92 percent and 48.97 percent were negative towards faculty attitudes and course content, respectively. Finally, 48.72 percent reacted positively on the overall quality, while 51.28 were discontented. Conclusion - This study provides reliable and conclusive information to all stakeholders, facilitating systemic improvements. It reveals students'perceptions of different quality aspects of the higher education system, and is the first study of its kind in this part of the world.

keywords: Students' Perception, Quality, Quality Facets, Higher Education, India

Reference

Adams, D. (1993). Defining educational quality: improving educational quality. project publication #1: Biennial Report, Arlington, VA: Institute for International Research.

Barnett, R. (1992). Improving higher education: total quality care. Buckingham: SRHE& OU.

Boaden, R. J., & Dale, B. G. (1992). Teamwork in Services:Quality circles by another name. International Journal of Service Industry Management, 4(1), 5-24.

Colling, C., & Harvey, L. (1995). Quality Control Assurance and Assessment in the Link to Continuous Improvement. Quality Assurance in Education, 3(4), 30-34.

Largosen, S., Seyed-Hashemi, R., & Leitner, M. (2004). Examination of the Dimension of Quality in Higher Education. Quality Assurance in Education, 12(2), 61-69.

Mishra, S. (2006). Quality assurance in higher education: an introduction. Vancouver, Canada: National Assessment and Accreditation Council.

Motala, S. (2000). Education transformation and quality: the south african experience. San Antonio, Texas : Paper presented at the Annual Meeting of the Comparative and International Education Society.

NCHER. (2010). Draft Report on National Commission on Higher Education Reform (NCHER) Bill. New Delhi, India:Government of India.

Owlia, M. S., & Aspinwall, E. M. (1996). A Framework for the Dimensions of Quality in Higher Education. Quality Assurance in Education, 4(2), 12-20.

10.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(Fall), 41-50.

11.

Pfeffer, N., & Coote, A. (1991). Is Quality Good for You?: A Critical Review of Quality Assurance in the Welfare Services. London: Institute of Public Policy research.

12.

Reddy, L. V. R. (2011). Varsities fail to fill faculty positions. Deccan Chronicle, 17th June, (Friday): 2.

13.

Srikanthan, G., & Dalrymple, J. (2003). Developing alternative perspectives for quality in higher education. International Journal of Educational Management, 17(3), 126-136.

14.

Stoner, James A. F., Freeman, R. E., & Gilbert Jr. D. R. (2008). Management (Sixth Eds.). New Delhi: Pearson Education.

바로가기메뉴

Article Contents

Vol.13 No.1

Students’ Perception on Quality of Indian Higher Education System

Abstract

Reference

The Journal of Distribution Science