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ISSN : 1738-3110

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Vol.14 No.8
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Customers' Satisfaction and Loyalty with Motivations to Dine Out and Selected Attributes in Korean Traditional Restaurant

Customers’ Satisfaction and Loyalty with Motivations to Dine Out and Selected Attributes in Korean Traditional Restaurant

The Journal of Distribution Science(JDS) / The Journal of Distribution Science, (P)1738-3110; (E)2093-7717
2016, v.14 no.8, pp.9-21
https://doi.org/https://doi.org/10.15722/jds.14.8.201608.9
Nam, Jae-Chul (Graduate School of Hotel, Restaurant Management, Sangmyung University)
Cho, Sun-Rae (Graduate School of Hotel, Restaurant Management, Sangmyung University)
Lee, Hye-Won (Graduate School of Hotel, Restaurant Management, Sangmyung University)
Nam, Jae-Chul, Cho, Sun-Rae, & Lee, Hye-Won. (2016). Customers' Satisfaction and Loyalty with Motivations to Dine Out and Selected Attributes in Korean Traditional Restaurant. The Journal of Distribution Science(JDS), 14(8), 9-21, https://doi.org/https://doi.org/10.15722/jds.14.8.201608.9
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Abstract

Purpose - This research analyzes the impact of motivations to dine out and selected attributes of customers on customer satisfaction and loyalty. Based on collected data, this study aims to suggest effective marketing strategies to help manage traditional Korean food restaurants. Research design, data, and methodology - The data were collected from the customers who visited traditional Korean food restaurants in Jeon-Ju for two months from December, 2015. The available data were 402 from collected 450 customers' data and they were analyzed by using SPSS 19.0. Result - These are the results of data analysis. First, environmental, personal and perceived factors influence on the motivations to dine out at Korean food restaurants which affect customer satisfaction. Next, selected attributes from Korean food restaurants have impacts on customer satisfaction. Third, motivations to dine out Korean food restaurants affect customer loyalty. Moreover, physical environments, curiosity and need satisfactions, which are the selected attributes, have impacts on customer loyalty. Lastly, it has been identified that customer satisfaction in Korean food restaurants influences customer loyalty. Conclusions - Satisfaction and good brand image of Jeon-Ju will increase customers' intention to revisit. This study has found that high customer satisfaction leads to re-visitation.

keywords
Korean Food Restaurant, Motivation to Dine Out, Selected Attributes, Customer Satisfaction, Customer Loyalty

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