바로가기메뉴

본문 바로가기 주메뉴 바로가기

ACOMS+ 및 학술지 리포지터리 설명회

  • 한국과학기술정보연구원(KISTI) 서울분원 대회의실(별관 3층)
  • 2024년 07월 03일(수) 13:30
 

logo

  • P-ISSN1738-3110
  • E-ISSN2093-7717
  • SCOPUS, ESCI

The Moderating Effects of Cobranding Promotions between Brand Experience and Loyalty

The Moderating Effects of Cobranding Promotions between Brand Experience and Loyalty

The Journal of Distribution Science(JDS) / The Journal of Distribution Science, (P)1738-3110; (E)2093-7717
2019, v.17 no.9, pp.15-23
https://doi.org/https://doi.org/10.15722/jds.17.9.201909.15
KWON, Youngseo (College of Business Administration, Sungkyunkwan University)

Abstract

Purpose - This study was aimed to investigate the moderating effects of cobranding promotions that are rare in brand experience and brand loyalty studies, and to find out cobranding promotions can play a moderating role to enhance positive effects on the relationship between brand experience and brand loyalty, and to figure out the cobranding types which can lead to positive brand loyalty. Research design, data, and methodology - The conceptual research model was developed to explain the effects, and 2018 Interbrand's global top 15 brands such as Apple, Google, Amazon, Samsung were suggested to be selected from 377 Amazon Mechanical Turk respondents to answer the 22 survey questions made by Qualtrics with 5-point Likert scale. Results - In this research, the moderating effects of cobranding have been confirmed on the relationships between brand experience and loyalty, and the positive cobranding promotions can have significant effects on the relationships, but only for the least experienced brand was significant. Regarding to cobranding types, there were no significant ones to enhance brand loyalty. Conclusions - The findings confirmed that cobranding promotion experience can play a positive moderating role to brand loyalty, and the loyalty can be maximized if companies can provide positive cobranding experiences to their own consumers.

keywords
Brand Experience, Brand Loyalty, Cobranding, Moderating Effects

참고문헌

1.

Arnold, E. J., & George, L. Z. (2002). Consumers (2nd ed). New York, NY: McGraw-Hill.

2.

Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? Journal of Marketing, 73(3), 52-68.

3.

Brodie, R. J., Hollebeek, L. D., Juric, B., & Ilic, A. (2011). Customer Engagement: Conceptual Domain, Fundamental Propositions, and Implications for Research. Journal of Service Research, 14(3), 252-271.

4.

Chaudhuri, A., & Holbrook M. B. (2001). The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty. Journal of Marketing, 65(2), 81-93.

5.

Cheng, Z. F., & Kim, G. B. (2019). The Relationships among Brand Experience, Customer Perceived Value, and Brand Support Behavior in Service Industry. Journal of Distribution Science, 17(2), 91-100.

6.

Chun, T. Y., Choi, S. B., & Park, N. H. (2014). PB Product Attributes’ Effects on Consumption Emotion, Brand Attitude, and Brand Loyalty in General Supermarkets. Journal of Distribution Science, 12(11), 67-76.

7.

Delgado-Ballester, E. (2004). Applicability of a Brand Trust Scale across Product Categories: A Multigroup Invariance Analysis. European Journal of Marketing, 38(5/6), 573-592.

8.

Dolbec, P. Y., & Chebat, J. C. (2013). The Impact of a Flagship vs. a Brand Store on Brand Attitude, Brand Attachment and Brand Equity. Journal of Retailing, 89(4), 460-466.

9.

Elizabeth, C. H., & Holbrook, M. (1982). Hedonic Consumption: Emerging Concepts, Methods and Propositions. Journal of Marketing, 46(3), 92-101.

10.

Fournier, S. (1998). Consumer and Their Brands:Developing Relationship Theory in Consumer Research. Journal of Consumer Research, 24(4), 343-373.

11.

Francisco-Maffezzolli, E. C., Smpreon, E., & Prado, P. H. M. (2014). Construing Loyalty through Brand Experience: The Mediating Role of Brand Relationship Quality. Journal of Brand Management, 21(5), 446-458.

12.

Grossman, R. P. (1997). Cobranding in Advertising. Journal of Product and Brand Management, 6(3), 191-201.

13.

Han, S. S. (2017). Effect on Brand Loyalty in Omni-channel: Focus on Category Knowledge. Journal of Distribution Science, 15(3), 61-72.

14.

Holbrook, M., & Elizabeth, C. H. (1982). The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun. Journal of Consumer Research, 9(2), 132-140.

15.

Huang, C. C. (2017). The Impacts of Brand Experiences on Brand Loyalty: Mediators of Brand Love and Trust. Management Decision, 55(5), 915-934.

16.

Iglesias, O., Singh, J. J., & Batista-Foguet, J. M. (2011). The Role of Brand Experience and Affective Commitment in Determining Brand Loyalty. Journal of Brand Management, 18(8), 570-582.

17.

Jamieson, L. F., & Bass, F. M. (1989). Adjusting Stated Intention Measure to Predict Trial Purchase of New Products: A Comparison of Models and Methods. Journal of Consumer Research, 26(3), 336-345.

18.

Kang, M. J., & Hwang, H. J. (2019). The Effects of the Parent Brand-congruity on the Attitude to Expended Brand. Journal of Distribution Science, 17(2), 77-89.

19.

Kumar, P. (2005). The Impact of Cobranding on Customer Evaluation of Brand Counterextensions. Journal of Marketing, 69(3), 1-18.

20.

Leuthesser, L., Kohli, C., & Suri, R. (2003). 2+2=5? A Framework for Using Cobranding to Leverage a Brand. Journal of Brand Management, 11(1), 35-47.

21.

Levin, A. M., Davis, J. C., & Levin, I. (1996). Theoretical and Empirical Linkages between Consumers’Responses to Different Branding Strategies. Advances in Consumer Research, 23, 296-300.

22.

Oliver, R. L., Rust, R. T., & Varki, S. (1997). Customer Delight: Foundations, Findings, and Managerial Insight. Journal of Retailing, 73(3), 311-36.

23.

Oliver, R. L. (1999). Whence Consumer Loyalty? Journal of Marketing, 63(4), 33-44.

24.

Park, C. W., Jun, S. Y., & Shocker, A. D. (1996). Composite Branding Alliances: An Investigation of Extension and Feedback Effects. Journal of Marketing Research, 33(4), 453-466.

25.

Park, C. W., & MacInnis, D. J. (2006). What’s In and What’s Out: Questions over the Boundaries of the Attitude Construct. Journal of Consumer Research, 33(1), 16-18.

26.

Patel, D. N., Lambert, S. E. V., Greyling, M., Nossel, C., Noach, A., Derman, W., & Gaziano, T. (2010). The Association Between Medical Costs and Participation in the Health Promotion Program Among 948,974 Members of a South African Health Insurance Company. American Journal of Health Promotion, 24(3), 199-204.

27.

Peterson, R. A. (1994). A Meta-Analysis of Cronbach's Coefficient Alpha. Journal of Consumer Research, 21(2), 381-391.

28.

Ramaseshan, B., & Stein, A. (2014). Connecting the Dots between Brand Experience and Brand Loyalty: The Mediating Role of Brand Personality and Brand Relationships. Journal of Brand Management, 21(7), 664-683.

29.

Schmitt, B. H. (1997). Superficial out of Profundity: The Branding of Customer Experiences. Journal of Brand Management, 5, 92-98.

30.

Schmitt, B. H. (2009). The Concept of Brand Experience. Journal of Brand Management, 16(7), 417-419.

31.

Thomson, M., Deborah, J. M., & Park, C. W. (2005). The Ties That Bind: Measuring the Strength of Consumers’Emotional Attachments to Brands. Journal of Consumer Psychology, 15(1), 77-91.

32.

Tooby, J., & Cosmides, L. (2000). Evolutionary Psychology: Foundational Papers. Cambridge, MA: MIT Press.

33.

Vargo S. L., & Lusch, R. F. (2004). Evolving to a New Dominant Logic for Marketing. Journal of Marketing, 68(1), 1-17.

34.

Veloutsou, C. (2015). Brand Evaluation, Satisfaction and Trust as Predictors of Brand Loyalty: The Mediatormoderator Effect of Brand Relationships. Journal of Consumer Marketing, 32(6), 405-421.

35.

Zarantenello, L., & Schmitt, B. H. (2000). Using the Brand Experience Scale to Profile Consumers and Predict Consumer Behavior. Journal of Brand Management, 17(7), 532-540.

The Journal of Distribution Science(JDS)