- 권한신청
- P-ISSN1738-3110
- E-ISSN2093-7717
- SCOPUS
Sports Leadership Theories for Improving Retail Service Quality on Customer Value
Sports Leadership Theories for Improving Retail Service Quality on Customer Value
- 다운로드 수
- 조회수
Abstract
Purpose: The sports leadership theories are crucial in ensuring the success of corporations. This study shall discuss the various leadership theories employed in the sports industry and how they can be incorporated within the retailing sector to enhance the service quality and promote substantial customer value towards all the consumers visiting the retailing stores. Research design, data and methodology: The present researcher gathered textual data on potential solutions for coding of development through web searching method and coded and produced various topics as solution providers. Methods were then established to enhance quality on customer value by the leadership within their businesses, and the researcher subsequently presented the findings. Results: This study provides a total of nine solutions which are helpful systemically for practitioners in the retailer service sector. These numerous solutions can be incorporated within the retail industry through the sports leadership theories employed in the sports industry to help achieve a full and strong customer value. Conclusions: Finally, the present study concludes that the retail industry and management need to ensure that a substantial customer value is built through high-quality services rendered towards the clientele base, employing sports leadership theories such as path-goal, authentic leadership, transformation, situational and leader-member exchange theories.
- keywords
- Sports Leadership, Customer Value, Retail Service Sector
참고문헌
Beneke, J., Hayworth, C., Hobson, R., & Mia, Z. (2012). Examining the effect of retail service quality dimensions on customer satisfaction and loyalty: The case of the supermarket shopper. Acta Commercii, 12(1), 27-43.
Cote, R. (2017). A comparison of leadership theories in an organizational environment. International Journal of Business Administration, 8(5), 28-35.
Delmas, M. A., & Burbano, V. C. (2011). The drivers of greenwashing. California management review, 54(1), 64-87.
Duggal, E. (2015). Retail Store Service Quality: Insights from Indian Retail. Drishtikon: A Management Journal, 6(2), 83-100.
Fullerton, G. (2005). The service quality–loyalty relationship in retail services: does commitment matter?. Journal of Retailing and Consumer Services, 12(2), 99-111.
Gautam, A., & Enslin, E. (2019). Transformational leadership and work engagement in the automotive retail industry: A Study of South Africa. International Business Research, 12(5), 133-141.
Gera, R. (2011). A path analysis of perceived service quality, customer satisfaction, perceived value, and behavioural intentions in Indian retail banking. International Journal of Financial Services Management, 5(1), 83-105.
Han, S. (2020). Theoretical Interdisciplinarity between Psychological Marketing Practice and Woman's Narcissism in Distribution Channels. Journal of Distribution Science, 18(12), 101-109.
Hanaysha, J. (2018). Customer retention and the mediating role of perceived value in retail industry. World Journal Of Entrepreneurship, Management And Sustainable Development, 14(1), 2-24.
House, R., Javidan, M., Hanges, P., & Dorfman, P. (2002). Understanding cultures and implicit leadership theories across the globe: an introduction to project GLOBE. Journal Of World Business, 37(1), 3-10.
Islam, M. A., Jantan, A. H., Rahman, M. A., Hamid, A. B. A., Mahmud, F. B., & Hoque, A. (2018). Leadership styles for employee empowerment: Malaysian retail industry. Journal of Management Research, 10(4), 27-40.
Junker, N., & van Dick, R. (2014). Implicit theories in organizational settings: A systematic review and research agenda of implicit leadership and followership theories. The Leadership Quarterly, 25(6), 1154-1173.
Kang, E., & Lee, H. (2021). Employee Compensation Strategy as Sustainable Competitive Advantage for HR Education Practitioners. Sustainability, 13(3), 1049.
Kang, E., & Hwang, H. J. (2018). Strategic management plan for transnational organizations. The Journal of Asian Finance, Economics, and Business, 5(2), 119-128.
Kovach, M. (2018). An Examination of Leadership Theories in Business and Sport Achievement Contexts. Journal Of ValuesBased Leadership, 11(2), 186-202.
Kwadade-Cudjoe, F. (2020). Leadership of Change: Examination of transactional, transformational and charismatic leadership, and evaluation of the concept of charismatic leadership in the current information-driven business environment. Archives Of Business Research, 8(8), 294-305.
Lax, A., & Mau, N. (2013). Customer Value and Value for Customer – Retail Sector’s Need for Transformation. Journal Of Marketing Research And Case Studies, 11(20), 812332.
Mango, E. (2018). Rethinking Leadership Theories. Open Journal Of Leadership, 07(01), 57-88.
Megheirkouni, M. (2017). Leadership styles and organizational learning in UK for-profit and non-profit sports organizations. International Journal of Organizational Analysis, 25(4), 596-612.
Onyalla, D. (2018). Authentic Leadership and Leadership Ethics:Proposing A New Perspective. Journal Of Values-Based Leadership, 11(2). 7. doi: 10.22543/0733.62.1226
O'Reilly, K., & Paper, D. (2012). CRM and retail service quality:front‐line employee perspectives. International Journal Of Retail & Distribution Management, 40(11), 865-881.
Peretomode, D. (2012). Situational And Contingency Theories Of Leadership: Are They The Same?. IOSR Journal Of Business And Management, 4(3), 13-17.
Putra, R., Hartoyo, H., & Simanjuntak, M. (2017). The Impact of Product Quality, Service Quality, and Customer Loyalty Program perception on Retail Customer Attitude. Independent Journal Of Management & Production, 8(3), 1116-1129.
Qu, J., Hu, B., & Meng, C. (2021). Joint Innovation Investment and Pricing Decisions in Retail Supply Chains with Customer Value. Sustainability, 13(3), 1309.
Richard, J., & Kang, E. (2018). Culture, Competencies and Compensation: A Framework for Pay for Performance Incentives. American Journal of Management, 18(4), 33-48.
Seiler, S., & Pfister, A. (2009). “Why did I do this?”:Understanding leadership behavior through a dynamic fivefactor model of leadership. Journal Of Leadership Studies, 3(3), 41-52.
Su, S., Jeong, Y. J., Choi, J. Y., & Kim, S. W. (2015). Effects of ethical management of retail enterprises in Korea on corporate image and purchase intention. The Journal of Business Economics and Environmental Studies, 5(1), 27-35.
Sung, I. (2021). Interdisciplinary Literaure Analysis between Cosmetic Container Design and Customer Purchasing Intention. The Journal of Industrial Distribution & Business, 12(3), 21-29.
Willems, K., Leroi-Werelds, S., & Swinnen, G. (2016). The impact of customer value types on customer outcomes for different retail formats. Journal Of Service Management, 27(4), 591-618.
Wright, J. (2017). Authentic Dialogue: The Communication of Collaborative Leadership. Advances In Social Sciences Research Journal, 4(2), 208-215.
Yuen, E., & Chan, S. (2010). The effect of retail service quality and product quality on customer loyalty. Journal Of Database Marketing & Customer Strategy Management, 17(3-4), 222-240.
Woo, E. J., & Kang, E. (2020). Environmental Issues as an Indispensable Aspect of Sustainable Leadership. Sustainability, 12(7), 7014.
- 다운로드 수
- 조회수
- 0KCI 피인용수
- 0WOS 피인용수