바로가기메뉴

본문 바로가기 주메뉴 바로가기

logo

Social Media Strategic Capability and the Distribution on Innovation Performance for High-Tech SMEs

Social Media Strategic Capability and the Distribution on Innovation Performance for High-Tech SMEs

The Journal of Distribution Science(JDS) / The Journal of Distribution Science, (P)1738-3110; (E)2093-7717
2021, v.19 no.8, pp.37-46
https://doi.org/https://doi.org/10.15722/jds.19.8.202108.37
NGAMMOH, Niramarn (Mahasarakham Business School, Mahasarakham University)
MUMI, Atthaphon (Mahasarakham Business School, Mahasarakham University)
POPAITOON, Sujinda (Mahasarakham Business School, Mahasarakham University)
ISSARAPAIBOOL, Achariya (Mahasarakham Business School, Mahasarakham University)
  • 다운로드 수
  • 조회수

Abstract

Purpose: This study aims at investigating how high-tech SMEs can enhance innovation performance through the application and distribution of social media strategic capability and whether entrepreneurial orientation moderates the relationship between social media strategic capability and innovation. Research design, data, and methodology: The study followed a deductive approach based on the quantitative design in investigating the proposed relationships. The data was collected using a questionnaire, and the proposed relationships were examined based on a sample of 221 high-tech SMEs through the application of structural equation modeling (SEM). By applying SEM, this study accounted for hidden and unobservable factors as well as reconciled the potential measurement errors. Results: As hypothesized, it was confirmed that social media strategic capability positively influences innovation performance. Besides, the findings supported the moderating effect of three dimensions of entrepreneurial orientation (innovativeness, proactiveness, and risk-taking) toward the relationship between social media strategic capability and innovation performance. Conclusions: According to the results, high-tech SMEs can enhance their innovation performance through social media by distributing and applying social media strategic capability along with entrepreneurial orientation. This study thereby enriches the literature of innovation on high-tech SMEs for implementing social media strategies as well as stimulating future social media research for entrepreneurship.

keywords
Social Media Strategic Capability, Innovation Performance, Distribution of Innovation, Entrepreneurial Orientation, Information Communication Technology, High-tech SMEs

참고문헌

1.

Abetti, P. A. (2000). Critical success factors for radical technological innovation: A five case study. Creativity and Innovation Management, 9(4), 208-221.

2.

Adler, P. S., & Kwon, S. W. (2002). Social capital: Prospects for a new concept. Academy of Management Review, 27(1), 17-40.

3.

Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411-423.

4.

Andriani, L., & Christoforou, A. (2016). Social capital: A roadmap of theoretical and empirical contributions and limitations. Journal of Economic Issues, 50(1), 4-22.

5.

Archer-Brown, C., & Kietzmann, J. (2018). Strategic knowledge management and enterprise social media. Journal of Knowledge Management, 22(6), 1288-1309.

6.

Arzubiaga, U., Kotlar, J., De Massis, A., Maseda, A., & Iturralde, T. (2018). Entrepreneurial orientation and innovation in family SMEs: Unveiling the (actual) impact of the Board of Directors. Journal of Business Venturing, 33(4), 455–469.

7.

Atuahene-Gima, K. (2005). Resolving the capability–rigidity paradox in new product innovation. Journal of Marketing, 69(4), 61-83.

8.

Audretsch, D. B., Kuratko, D. F., & Link, A. N. (2016). Dynamic entrepreneurship and technology-based innovation. Journal of Evolutionary Economics, 26(3), 603-620.

9.

Benitez, J., Castillo, A. Llorens, J., & Braojos, J. (2018). ITenabled knowledge ambidexterity and innovation performance in small US firms: The moderator role of social media capability. Information and Management, 55(1), 131-143.

10.

Bhimani, H., Mention, A. L., & Barlatier, P. J. (2019). Social media and innovation: A systematic literature review and future research directions. Technological Forecasting and Social Change, 144, 251-269.

11.

Braojos-Gomez, J., Benitez-Amado, J., & Llorens-Montes, F. J.(2015). How do small firms learn to develop a social media competence?. International Journal of Information Management, 35(4), 443-458.

12.

Brown, S. L., & Eisenhardt, K. M. (1995). Product development:Past research, present findings, and future directions. Academy of Management Review, 20(2), 343-378.

13.

Bughin, J., Byers, A. H., & Chui, M. (2011). How social technologies are extending the organization. McKinsey Quarterly, 20(11), 1-10.

14.

Burt, R. S. (1997). The contingent value of social capital. Administrative Science Quarterly, 42(2), 339-365.

15.

Camisón, C., & Villar‐López, A. (2012). On how firms located in an industrial district profit from knowledge spillovers:Adoption of an organic structure and innovation capabilities. British Journal of Management, 23(3), 361-382.

16.

Camisón, C., & Villar-López, A. (2014). Organizational innovation as an enabler of technological innovation capabilities and firm performance. Journal of Business Research, 67(1), 2891-2902.

17.

Chen, Y., Wang, Y., Nevo, S., Benitez-Amado, J., & Kou, G. (2015). IT capabilities and product innovation performance:The roles of corporate entrepreneurship and competitive intensity. Information and Management, 52(6), 643-657.

18.

Costello, A. B., & Osborne, J. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research, and Evaluation, 10(1), 1-9.

19.

Covin, J. G., & Slevin, D. P. (1989). Strategic management of small firms in hostile and benign environments. Strategic Management Journal, 10(1), 75-87.

20.

Covin, J. G., Green, K. M., & Slevin, D. P. (2006). Strategic process effects on the entrepreneurial orientation-sales growth rate relationship. Entrepreneurship Theory and Practice, 30, 57-81.

21.

Damanpour, F. (1991). Organizational innovation: A metaanalysis of effects of determinants and moderators. Academy of Management Journal, 34(3), 555-590.

22.

De Oliveira, R. T., Indulska, M., Steen, J., & Verreynne, M. L. (2020). Towards a framework for innovation in retailing through social media. Journal of Retailing and Consumer Services, 54, 101772.

23.

Diamantopoulos, A., Siguaw, J. A., & Siguaw, J. A. (2000). Introducing LISREL: A guide for the uninitiated. London:SAGE Publications, Inc.

24.

Duijsters, G. M., & Hagedoorn, J. (2002). External appropriation of innovative capabilities: The choice between strategic partnering and mergers and acquisitions. Journal of Management Studies, 39(2), 167-188.

25.

Fischer, E., & Reuber, A. R. (2011). Social interaction via new social media: (How) can interactions on Twitter affect effectual thinking and behavior? Journal of Business Venturing, 26(1), 1-18.

26.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.

27.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). Multivariate data analysis. New Jersey: Prentice Hall.

28.

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM:Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139-152.

29.

Hanna, R., Rohm, A., & Crittenden, V. L. (2011). We’re all connected: The power of the social media ecosystem. Business Horizons, 54(3), 265-273.

30.

Kastelle, T., & Ohr, R. (2013). The role of social media for innovation. In N. Pfeffermann, T. Minshall & L. Mortara (Eds.), Strategy and Communication for Innovation (pp. 427-436), Berlin: Springer.

31.

Kazadi, K., Lievens, A., & Mahr, D. (2016). Stakeholder cocreation during the innovation process: Identifying capabilities for knowledge creation among multiple stakeholders. Journal of Business Research, 69(2), 525-540.

32.

Keh, H. T., Nguyen, T. T. M., & Ng, H. P. (2007). The effects of entrepreneurial orientation and marketing information on the performance of SMEs. Journal of Business Venturing, 22(4), 592-611.

33.

Kelly, D., & Amburgey, T. L. (1991). Organizational inertia and momentum: A dynamic model of strategic change. Academy of Management Journal, 34(3), 591-612.

34.

Kim, S. H. (2021). A study on the distribution platform business based on Shinsegae group. Journal of Distribution Science, 19(4), 15-24.

35.

Kreiser, P. M. (2011). Entrepreneurial orientation and organizational learning: The impact of network range and network closure. Entrepreneurship Theory and Practice, 35(5), 1025-1050.

36.

Laursen, K., & Salter, A. (2006). Open for innovation: The role of openness in explaining innovation performance among UK manufacturing firms. Strategic Management Journal, 27(2), 131-150.

37.

Leonardi, P. M., & Vaast, E. (2017). Social media and their affordances for organizing: A review and agenda for research. Academy of Management Annals, 11(1), 150-188.

38.

Lewis, K., Kaufman, J., Gonzalez, M., Wimmer, A., & Christakis, N. (2008). Tastes, ties, and time: A new social network dataset using facebook.com. Social Networks, 30(4), 330-342.

39.

Lin, X., Li, Y., & Wang, X. (2017). Social commerce research:Definition, research themes and the trends. International Journal of Information Management, 37(3), 190-201.

40.

Linders, D. (2012). From e-government to we-government:Defining a typology for citizen coproduction in the age of social media. Government Information Quarterly, 29(4), 446-454.

41.

Liu, S. M., Hu, R., & Kang, T. W. (2021). The effects of absorptive capability and innovative culture on innovation performance: Evidence from Chinese high-tech firms. The Journal of Asian Finance, Economics and Business, 8(3), 1153-1162.

42.

Love, J. H., & Roper, S. (2015). SME innovation, exporting and growth: A review of existing evidence. International Small Business Journal, 33(1), 28-48.

43.

Lumpkin, G. T., & Dess, G. G. (1996). Clarifying the entrepreneurial orientation construct and linking it to performance. Academy of Management Review, 21(1), 135-172.

44.

Lundberg, H., & Andresen, E. (2012). Cooperation among companies, universities and local government in a Swedish context. Industrial Marketing Management, 41(3), 429-437.

45.

Miller, D. (1983). The correlates of entrepreneurship in three types of firms. Management Science, 29(7), 770-791.

46.

Miqdad, M., & Oktaviani, S. A. (2021). The contribution of social media value to company’s financial performance: Empirical evidence from Indonesiaric. The Journal of Asian Finance, Economics, and Business, 8(1), 305-315.

47.

Monteiro, A. P., Soares, A. M., & Rua, O. L. (2017). Linking intangible resources and export performance: The role of entrepreneurial orientation and dynamic capabilities. Baltic Journal of Management, 12(3), 329-347.

48.

Mumi, A. (2020). Effectual entrepreneur and the use of social media for opportunity recognition. In L. Schjoedt, M. E. Brännback, & A. L. Carsrud (Eds.), Understanding Social Media and Entrepreneurship (pp. 49-67), New York, NY:Springer International Publishing.

49.

Mumi, A., Obal, M., & Yang, Y. (2019). Investigating social media as a firm’s signaling strategy through an IPO. Small Business Economics, 53(3), 631-645.

50.

Muninger, M. I., Hammedi, W., & Mahr, D. (2019). The value of social media for innovation: A capability perspective. Journal of Business Research, 95, 116-127.

51.

Naeem, M. (2020). Understanding the role of social media in organizational change implementation. Management Research Review, 43(9), 1097-1116.

52.

Nambisan, S., Wright, M., & Feldman, M. (2019). The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes. Research Policy, 48(8), 103773.

53.

Nguyen, B., Yu, X., Melewar, T. C., & Chen, J. (2015). Brand innovation and social media: Knowledge acquisition from social media, market orientation, and the moderating role of social media strategic capability. Industrial Marketing Management, 51, 11-25.

54.

Oke, A., Walumbwa, F. O., & Myers, A. (2012). Innovation strategy, human resource policy, and firms’ revenue growth:The roles of environmental uncertainty and innovation performance. Decision Sciences, 43(2), 273-302.

55.

Olanrewaju, A. S. T., Hossain, M. A., Whiteside, N., & Mercieca, P. (2020). Social media and entrepreneurship research: A literature review. International Journal of Information Management, 50, 90-110.

56.

Parida, V., Westerberg, M., & Frishammar, J. (2012). Inbound open innovation activities in high‐tech SMEs: The impact on innovation performance. Journal of Small Business Management, 50(2), 283-309.

57.

Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531-544.

58.

Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P.(2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879-903.

59.

Popaitoon, S., & Popaitoon, P. (2016). Motivation synergy, knowledge absorptive capacity and NPD project performance in multinational automobiles in Thailand. The Journal of High Technology Management Research, 27(2), 129-139.

60.

Resnick, S. M., Cheng, R., Simpson, M., & Lourenço, F. (2016). Marketing in SMEs: A 4Ps self-branding model. International Journal of Entrepreneurial Behavior and Research, 22(1), 155-174.

61.

Richard, O. C., Barnett, T., Dwyer, S., & Chadwick, K. (2004). Cultural diversity in management, firm performance, and the moderating role of entrepreneurial orientation dimensions. Academy of Management Journal, 47(2), 255-266.

62.

Rosen, R. (1991). Research and development with asymmetric company sizes. The Rand Journal of Economics, 22(3), 411-429.

63.

Smith, M., Giraud-Carrier, C., & Purser, N. (2009). Implicit affinity networks and social capital. Information Technology and Management, 10(2-3), 123-134.

64.

Suwannarat, P. (2016). The study of export intermediary performance determinants. Multinational Business Review, 24(2), 123-143.

65.

Teece, D. J. (2018). Profiting from innovation in the digital economy: Enabling technologies, standards, and licensing models in the wireless world. Research Policy, 47(8), 1367-1387.

66.

Tseng, C. C. (2013). Connecting self-directed learning with entrepreneurial learning to entrepreneurial performance. International Journal of Entrepreneurial Behavior and Research, 19(4), 425-446.

67.

Wiklund, J., & Shepherd, D. (2003). Knowledge‐based resources, entrepreneurial orientation, and the performance of small and medium ‐ sized businesses. Strategic Management Journal, 24(13), 1307-1314.

68.

Wiklund, J., & Shepherd, D. (2005). Entrepreneurial orientation and small business performance: A configurational approach. Journal of Business Venturing, 20(1), 71-91.

69.

Yasa, N. N. K., Rahmayanti, P. L. D., Witarsana, I., Andika, A. W., Muna, N., Sugianingrat, I. A. P. W., & Martaleni, M. (2021). Continuous usage intention of social media as an online information distribution channel. Journal of Distribution Science, 19(5), 49-60.

70.

Ye, H., & Kankanhalli, A. (2018). User service innovation on mobile phone platforms: Investigating impacts of lead userness, toolkit support, and design autonomy. MIS Quarterly, 42(1), 195-198.

The Journal of Distribution Science(JDS)