- P-ISSN1738-3110
- E-ISSN2093-7717
- SCOPUS, ESCI
ISSN : 1738-3110
Does Distribution Capability Have an Influence on Attitudes and Intentions Toward Online Purchasing?
ANDAJANI, Erna
ARDIANSYAHMIRAJA, Bobby
Abstract
Purpose: This study aimed to identify factors affecting attitudes and intentions toward online purchasing of millennials and gen z in Indonesia by considering distribution capabilities factors. Research design, data and methodology: This study used a non-probability sampling technique. The questionnaire was distributed through an online platform and obtained 225 respondents. The data acquired from the respondents used SPSS 23 and AMOSS 21 to process the Structural Equation Model (SEM). Results: The results of this study stated that attitudes and intentions toward online purchases were influenced by delivery speed and trust. The results also stated that the perception of web quality positively influenced trust. On the other hand, shipping tracking, people's importance to consumers, and online reviews had no significant effects on online purchasing attitudes. Conclusions: This research has made an essential contribution to increasing and expanding our understanding of factors that affect attitudes and intentions toward online shopping in a developing market, Indonesia. From a practical perspective, this research examined the integrated consumer model of millennials and Gen Z online shopping in Indonesia that considers distribution capability, trust, and perceived website quality factors. Therefore, e-commerce business actors can design e-marketing strategies and programs to achieve the company's long-term goals.
- keywords
- E-commerce, Distribution Company, Distribution Capability, Perceived Web Quality, Purchase Intention, Indonesia
Reference
Ahmad, A. N., Abidin, U. F. U. Z., Othman, M., & Rahman, R. A. (2018). Overview of the halal food control system in Malaysia. Food Control, 90, 352-363.
Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.
Ajzen, I. (2001). Nature and operation of attitudes. Annual review of psychology. 52(1), 27-58.
Ajzen, I., & Fishbein, M. (1975). A Bayesian analysis of attribution processes. Psychological bulletin, 82(2), 261.
Akroush, M. N., & Al-Debei, M. M. (2015). An integrated model of factors affecting consumer attitudes towards online shopping. Business Process Management Journal, 21(6), 1-26.
Al‐Maghrabi, T., & Dennis, C. (2011). What drives consumers' continuance intention to e‐shopping? Conceptual framework and managerial implications in the case of Saudi Arabia. International Journal of Retail & Distribution Management, 39 (13), 899-926.
Aladwani, A. M. (2006). An empirical test of the link between web site quality and forward enterprise integration with web consumers. Business Process Management Journal, 12(2), 178-190.
Amanah, D., & Harahap, D. A. (2018). Examining the effect of product assortment and price discount toward online purchase decision of university student in Indonesia. Jurnal Manajemen dan Kewirausahaan, 20(2), 99–104.
Amanah, D., Harahap, D. A., & Lisnawati, D. (2017). Exploring online purchase decision among university students in Indonesia. Journal of Humanities and Social Science, 22(5), 72-77.
Baykal, B. (2020). Generational Differences in Omnichannel Experience: Rising New Segment: Gen Z Managing Customer Experiences in an Omnichannel World: Melody of Online and Offline Environments in the Customer Journey: Emerald Publishing Limited. Chapter 8, 118-132.
Becerra, E. P., & Korgaonkar, P. K. (2011). Effects of trust beliefs on consumers' online intentions. European Journal of Marketing, 45(6), 936-962.
Bilgihan, A., Kandampully, J., & Zhang, T. C. (2016). Towards a unified customer experience in online shopping environments: Antecedents and outcomes. International Journal of Quality and Service Sciences, 8(1), 102-119.
Bilal, M., Akram, U., Rasool, H., Yang, X., & Tanveer, Y. (2021). Social commerce isn’t the cherry on the cake, its the new cake! How consumers’ attitudes and eWOM influence online purchase intention in China. International Journal of Quality and Service Sciences, 14(4), 56-83.
Blut, M. (2016). E-service quality: development of a hierarchical model. Journal of Retailing, 92(4), 500-517.
Cavazos-Arroyo, J., & Máynez-Guaderrama, A. I. (2022). Antecedents of Online Impulse Buying: An Analysis of Gender and Centennials’ and Millennials’ Perspectives. Journal of theoretical and applied electronic commerce research, 17(1), 122-137.
Cesareo, L., & Pastore, A. (2014). Consumers’ attitude and behavior towards online music piracy and subscription-based services. Journal of Consumer Marketing, 31(7), 515-525.
Chen, M.-K., & Lin, C.-P. (2005). A Study of e-Business Application and Future Trend for IC Component Distribution Industry in Taiwan. Int. J. Electron. Bus. Manag., 3(4), 311-321.
Chen, Y. H., & Barnes, S. (2007). Initial trust and online buyer behaviour. Industrial management & data systems, 107(1), 21-36.
Cherrett, T., Dickinson, J., McLeod, F., Sit, J., Bailey, G., & Whittle, G. (2017). Logistics impacts of student online shopping–evaluating delivery consolidation to halls of residence. Transportation Research Part C: Emerging Technologies.78, 111-128.
Cohen, R. (2018). How Amazon’s delivery logistics redefined retail supply chains. Journal of Supply Chain Management, Logistics and Procurement, 1(1), 75-86.
Dabija, D. C., & Lung, L. (2018, May). Millennials versus Gen Z: online shopping behaviour in an emerging market. In Griffiths School of Management and IT Annual Conference on Business, Entrepreneurship and Ethics (pp. 1-18). Springer, Cham.
Kanuk, S. (2010). Consumer Behaviour. Index Publisher: Jakarta.
Daniel Jr, E. S., Crawford Jackson, E. C., & Westerman, D. K. (2018). The influence of social media influencers: Understanding online vaping communities and parasocial interaction through the lens of Taylor’s six-segment strategy wheel. Journal of Interactive Advertising, 18(2), 96-109.
Dash, G., Kiefer, K., & Paul, J. (2021). Marketing-to-Millennials: Marketing 4.0, customer satisfaction and purchase intention. Journal of business research, 122, 608-620.
Dewi, C. K., Mohaidin, Z., & Murshid, M. A. (2020). Determinants of online purchase intention: a PLS-SEM approach: evidence from Indonesia. Journal of Asia Business Studies, 14(3), 281-301.
Fairchild, A. M. (2016). What is the role of Third Party Logistics (3PL) partners in an omni-channel strategy? International Journal of Operations Research and Information Systems (IJORIS), 7(1), 22-32.
Fernandes, D. W., Moori, R. G., & Vitorino Filho, V. A. (2018). Logistic service quality as a mediator between logistics capabilities and customer satisfaction. Revista de Gestão, 25(4), 358-382.
Filieri, R., & McLeay, F. (2014). E-WOM and accommodation: An analysis of the factors that influence travelers’ adoption of information from online reviews. Journal of travel research, 53(1), 44-57.
Fishbein, M., & Ajzen, I. (2011). Predicting and changing behavior: The reasoned action approach: Psychology press.
Gunawan, A. A., Natalia, I. C., Febriati, P., Hartono, V. V., Pangendaheng, N. A., Irwan, F. D., & Andajani, E. (2021). Online Repurchase Intention: Empirical Study on The Fashion Market Shopee. Widya Manajemen, 3(2), 150-165.
Handoko, I. (2021). What approach and avoidance factors drive Gen-Z consumers to buy bubble tea? An exploratory study. Young Consumers, 22(4). 698-713.
Hsiao, K. L., Lin, J. C. C., Wang, X. Y., Lu, H. P., & Yu, H. (2010). Antecedents and consequences of trust in online product recommendations: An empirical study in social shopping. Online Information Review, 34(6), 935-953.
Kotler, P., & Keller, K. L. (2012). Marketing Management: Philip Kotler, Kevin Lane Keller: Pearson.
Lestari, D. (2019). Measuring e-commerce adoption behaviour among gen-Z in Jakarta, Indonesia. Economic Analysis and Policy, 64, 103-115.
Limbu, Y. B., Wolf, M., & Lunsford, D. (2012). Perceived ethics of online retailers and consumer behavioral intentions: The mediating roles of trust and attitude. Journal of Research in Interactive Marketing, 6(2), 133-154.
Liu, C.-T., Guo, Y. M., & Lee, C.-H. (2011). The effects of relationship quality and switching barriers on customer loyalty. International Journal of Information Management, 31(1), 71-79.
Mardhatillah, A. (2020). Model of intention to behave in online product purchase for Muslim fashion in Pekanbaru, Indonesia. Journal of Islamic Marketing, 11(6), 1419-1441.
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model. The journal of strategic information systems, 11(3-4), 297-323.
Mesjasz-Lech, A. (2015). Effects of IT use in improving customer service logistic processes. Procedia Computer Science, 65, 961-970.
Mohd Sam, M. F., & Tahir, M. N. H. (2009). Website quality and consumer online purchase intention of air ticket. International Journal of Basic & Applied Sciences, 9(10), 20-24.
Momani, A., Jamous, M., & Yafooz, W. (2017). Identifying factors that impact online shopping behavior in Jordan. International Journal of Contemporary Computer Research, 1(2), 13-20.
Nuseir, M. T. (2019). The impact of electronic word of mouth (e-WOM) on the online purchase intention of consumers in the Islamic countries–a case of (UAE). Journal of Islamic Marketing, 10(3), 759-767.
Oliver, R. L. (2014). Satisfaction: A behavioral perspective on the consumer: A behavioral perspective on the consumer: Routledge.
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International journal of electronic commerce, 7(3), 101-134.
Riley, J. M., & Klein, R. (2019). How logistics capabilities offered by retailers influence millennials’ online purchasing attitudes and intentions. Young Consumers, 22(1), 131-151.
Rizki, K., Cahyadi, E. R., & Slamet, A. S. (2020). The effect of online shop owner satisfaction on logistic services (comparative study of JNE and J&T Express). Indonesian Journal of Business and Entrepreneurship (IJBE), 6(2), 196-196.
Rushton, A., Croucher, P., & Baker, P. (2022). The handbook of logistics and distribution management: Understanding the supply chain: Kogan Page Publishers.
Santo, P. E., & Marques, A. M. A. (2021). Determinants of the online purchase intention: hedonic motivations, prices, information and trust. Baltic Journal of Management, 17(1), 56-71.
Syahdan, R. (2021). Factors influencing Gen-Z customer perception online shopping in Indonesia. International Journal of Communication and Society, 3(2), 99-111.
Vermeulen, I. E., & Seegers, D. (2009). Tried and tested: The impact of online hotel reviews on consumer consideration. Tourism management, 30(1), 123-127.
Yang, X. (2019). Social influence or personal attitudes? Understanding users’ social network sites continuance intention. Kybernetes, 48(3), 424-437.
Yoga, I. M. S., & Triami, N. P. S. (2020). The Online Shopping Behavior of Indonesian Generation X toward E-Commerce. Journal of Economics, Business, and Accountancy Ventura, 23(3), 441-451.
Yoo, B., & Lee, S.-H. (2009). Buy genuine luxury fashion products or counterfeits? Advances in Consumer Research, 36, 280-286.
Yuan, Y., Feng, B., Lai, F., & Collins, B. J. (2018). The role of trust, commitment, and learning orientation on logistic service effectiveness. Journal of Business Research, 93, 37-50.
Zablocki, A., Schlegelmilch, B., & Houston, M. J. (2019). How valence, volume and variance of online reviews influence brand attitudes. Ams Review, 9(1), 61-77.
Zhou, T. (2011). Examining the critical success factors of mobile website adoption. Online information review, 35(4), 636-652.
- Downloaded
- Viewed
- 0KCI Citations
- 0WOS Citations