초록

본 연구에서는 전통적 유통과 차별되는 체험매장의 혁신적 속성에 대한 지각 (지각된 유용성, 지각된 용이성)이 소비자의 만족과 충성도에 어떠한 영향을 미치는가를 살펴보고, 이에 대한 소비자 특성의 조절효과를 살펴보았다. 그 결과, 지각된 유용성과 용이성은 소비자의 만족과 충성도에 긍정적인 영향을 미치는 것으로 나타났다. 지각된 용이성과 유용성 중 만족에 더 강한 긍정적인 영향을 미치는 요인은 용이성인 것으로 나타났다. 그러므로 체험매장의 마케팅과 프로모션에는 이 매장을 이용함으로써 더욱 빠르고 쉽게 원하는 제품을 구입할 수 있다는 편리함을 강조하는 것이 유리할 것이라 판단된다. 그리고 혁신적 속성에 대한 소비자 특성(월평균 스포츠 용품/의류 구입 금액, 스포츠 용품/의류를 구입하는 유통을 선택할 때 직접 제품을 체험해보는 것을 중요하게 생각하는 정도)의 조절효과는 검증되지 않았다. 이는 아직까지 우리나라에 체험매장 자체가 생소한 개념이므로 그에 대한 만족, 충성도 형성과정이 소비자의 특성에 따라 조절될 만큼 충분하게 경험되어지지 않았기 때문이라 풀이된다.

Abstract

One of the new roles of modern retail stores is to supply consumers with a memorable experience. In Korea, enhancing a store's environment so that customers remember a unique shopping experience is recognized as a sound strategy for strengthening the store's competitiveness. Motivated by this incentive, awareness of the experience-store concept is starting to increase in various categories of the retail industry. However, many experience stores, except in a few cases, have yet to derive a significant profit, explaining why Korean consumers are somewhat unfamiliar with, yet fascinated by, the experience stores that now exist in the country. Consumer satisfaction directly, and indirectly, affects a company's future profit and potential financial gain; customer satisfaction also affects loyalty. Therefore, knowing the significant factors that increase satisfaction and loyalty is essential for any company, in any field, to be able to effectively differentiate itself from the competition. Intrigued by increased competition opportunities, most Korean companies have adopted experience-store marketing strategies. When establishing the most effective processes for increasing sales and achieving a sustainable competitive advantage of a new concept, companies should consider certain factors that influence consumers' ability to accept new concepts and ideas. The Technology Acceptance Model (TAM) is a theory that models how people accept new concepts. TAM proposes the following two factors that influence a person's decisions about how, and when, he or she will use a new product: "perceived usefulness" and "perceived ease of use." Much of the existing research has suggested that a person's character also affects the process for accepting new ideas. Such personal character attributes as individual preferences, self-confidence, and a person's values, traits, and/or skills affect the process for willingly consenting to try something new. It will be meaningful to establish how the TAM theory's components, as well as personal character, affect individuals accepting the experience-store concept. To that end, as it pertains to an experience store, the first goal of the study is to examine the influence of innovative factors (perceived usefulness and perceived ease of use) on satisfaction and loyalty. The second objective is to define the moderate effect of consumers' personal characteristics on the model. The proposed model was tested on 149 respondents who were engaged in leisure sports activities and bought sports outdoor garments and equipment. According to the study's findings, the satisfaction and loyalty of an experience store can be explained by perceived usefulness and perceived ease of use, with the study's results demonstrating the stronger of the two factors being "perceived ease of use." The study failed to explain the effects of a person's character on the model. In conclusion, when the companies that operate the experience stores execute their marketing and promotion strategies, they should stress the stores' "ease of use" product components. Additionally, it can be extrapolated from the study data that since the experience-store idea is still relatively unfamiliar to Korean consumers, most customers are not yet able to evaluate, nor take a position regarding, their respective attitudes toward experience stores.

초록

본 연구는 교육서비스 관련 상품 판매 요인이 교육서비스 만족에 미치는 영향을 파악하고, 이러한 만족이 재등록과 구전효과에 미치는 영향에 관하여 분석하였다. 입시학원에 수강 중인 학생들과 학부모들을 대상으로 실증분석 한 결과 교육서비스 관련 상품판매요인인 교육프로그램과 강사요인에 관한 가설들은 지지되었다. 그러나 물리적환경과 수강료가 교육서비스 만족에 미치는 영향에 대한 가설은 기각되었다. 또한 교육서비스 만족은 재등록과 구전효과에 미치는 영향에 관한 가설은 지지되었다. 이상의 연구결과를 종합해볼 때 교육서비스 만족에 미치는 영향에 있어 교육프로그램과 강사요인이 중요한 역할을 하며 물리적 환경과 수강료는 교육서비스 만족에 있어 중요한 요인이 아니다라는 결론이 도출되었다. 또한 교육서비스 만족은 재등록과 긍정적인 구전형성에 긍정적인 영향을 미친다는 결론이 도출되었다.

Abstract

This study examined the effects educational service elements have on the satisfaction of educational service; it also analyzed how such satisfaction influenced educational institutions' registration renewal and word-of-mouth communications about the schools. The key factors of educational services included the following four components: physical environment, education programs, instructors, and tuition fee. An investigation into how the factors of educational services in private educational institutions may affect consumer satisfaction was an additional goal of this study. Based on the cause-and-effect analysis of the above constructs, the degree of influence that each of the attributes and the component factors have on consumers' educational service selection, as well as the consumers' satisfaction, were explored. An empirical analysis was conducted on students who were taking classes in cram schools; the analysis was also conducted on the students' parents. The results indicated that the hypotheses regarding the elements of educational service, educational program, and the instructor factor were supported. Furthermore, a hypothesis concerning the effects educational service satisfaction has on re-registration and word of mouth was supported, as well. Upon aggregating the above study results, it was concluded that when determining the effects of satisfaction on educational service, the educational program, and the instructor factor played a crucial role, while physical surroundings and tuition did not. When addressing the influence of the educational services factors on educational services satisfaction, education programs and instructors had a positive effect, whereas physical environment and tuition fee had no statistically significant impact. According to the influence of educational services satisfaction on registration renewal and word-of-mouth effects, educational services satisfaction was found to be a positive influential factor for both. In addition, it was found that satisfaction of educational service had a positive effect on renewing enrollment and forming word-of-mouth recommendations. Although the research seems simple, some theoretical implications can be drawn, as follows: First, one interpretation of the findings that the programs' and instructors' factors had a positive effect on educational services satisfaction but the physical environment and tuition fee factors did not have a significant effect suggests that the greatest influence factors in educational services are educational programs and instructors. Second, increased educational services satisfaction may result in consumer behavior changing, resulting in more registration renewals and more favorable word-of-mouth comments. Third, increased educational services satisfaction may result in enhancing consumer responses, resulting in more registration renewals and more favorable word-of-mouth opinions. Further research directions should include developing an integrated model that will allow for variation over time, before and after purchases, in relation to consumers' choices of educational services.

초록

Abstract

Owing to the rapid growth of hypermarket/discount store formats since 1996, Korean retailing has suddenly attracted the significant attention from researchers. Before the emergence of large scale retailers such as E-Mart, Lotte Mart and Tesco Korea, there were the two retail formats who led the Korean retailing in the modern retailing history: department store and supermarket formats. Nevertheless, there has been little literature concerned about the two retail formats as a case study, while some authors have paid their attention to hypermarket/discount store formats. In addition, when mentioning the development process of retailing history, it is less likely that authors have made an effort to illustrate supermarket retailing history. In order to regard supermarket retailing as part of the Korean retailing, it is interesting to look at a representative supermarket retailer, Haitai, who was one of the subsidiaries of Haitai chaebol. Based on supermarket retailing, the company which was established as a joint venture in 1974 led a supermarket retailing in the Korean modernised retailing history. Before analysing whether Haitai failed or not, the definition of failure should be illustrated. With regard to the term, failure, in the academic world, authors have interchangeably used the following terms: failure, divestment, closure, organisational restructuring, and exit. To collect research data as a case study, the author adopted an in-depth interview method. The research is based on research interviews with 13 ex-staff who left after Haitai went bankruptcy, from store management department to merchandise department. By investigating Haitai's experiences through field interviews, the research found that Haitai restructured organisational decision-making process at the early stage when companies started to modernise organisational charts, benchmarking sophisticated retailing knowledge through the strategic alliance with a Japanese retailer. In respect of buying system, the company established firmly buying functions by adopting central buying system, and further, outstandingly allocated considerable marketing resources to the development of retailer brands with the dedicated team of retailer brand development. In the grocery retailing, abandoning a 'no-frill' packaging concept, the introduction of retailer brand packaging equal to, or better than national brand packaging design, encouraged other retailers to change their retailer brand development strategies. In product sourcing ways, Haitai organised for the first time the overseas sourcing team with the aim of improving the profit margins of foreign products and providing exotic products for customers, followed by other retailers. Regarding distribution system, the company introduced the innovative idea which delivered products ordered by stores directly to each store withboth its own vehicles and its own warehouse in which could deal with dry foods, chilly foods, frozen food, and non-foods, and even, process produce. In addition, Haitai developed many promotional methods to attract more customers like 'the guarantee of the lowest price', and expanded its own business to US in 1996, although withdrew, because of bankruptcy in 1997. Together with POS introduction in 1994, Haitai made a significant contribution to the development of the Korean retailing, influencing other retailers in many aspects. As a case study, the study has provided a number of lessons from Haitai's experiences for academicians and practitioners, suggesting that its history should be involved in the Korean modernised retailing.

초록

유통시장의 개방과 함께 국내&#x00B7;외 유통기업들의 진출과 같은 다양한 형태의 유통업태들과의 경쟁으로 인해 전통시장은 심각한 문제들에 봉착하게 되었다. 전통시장의 생존을 위해 그간 정부는 다양한 정책을 추진하였고, 학자들도 문제 해결을 위한 많은 연구결과를 발표하였으나 불행하게도 그 결과들은 아직 만족스럽지 못한 상태이다. 본 연구는 정부의 저탄소 녹색성장 정책의 도입과 관련하여 전통시장의 생존과 유지&#x00B7;발전을 위한 새로운 관점으로 접근하였다. 먼저 전통시장의 생존과 유지&#x00B7;발전을 위해서는 최근 이슈가 되고 있는 정부의 저탄소 녹색성장에 대한 이해가 필요할 것이라는 가정아래 먼저 전통시장 상인들의 저탄소 녹색성장에 대한 인지 정도를 측정하였으며 전통시장을 발전시키기 위한 키워드로 상인들의 조직몰입과 조직몰입에 영향을 미칠 수 있는 태도변수로 정부정책에 대한 신뢰와 상인들의 자기효능감을 측정하여 변수들 간의 관계를 분석하였다. 흥미롭게도 전통시장 상인들의 인구통계적 특성(예를 들어 기성세대와 젊은 세대의 세대별 양극화 현상과 학력차이)이 구별되는 것을 발견하였다. 전통시장 상인들의 세대차와 학력차이로 인한 변수들의 평균값에 차이가 있는지를 확인하기 위하여 일원분산분석을 실시한 결과는 다음과 같다. 전반적으로 기성세대 상인들의 녹색성장인식, 정부정책신뢰, 자기효능감과 조직몰입의 정도는 젊은 세대 상인들과 차이가 있는 것으로 나타났다. 구체적으로 녹색성장인식(F = 9.964, p<.05), 자기효능감(F = 5.532, p<.05) 그리고 조직몰입(F = 5.697, p<.05)은 통계적으로 유의미한 차이를 나타냈다. 또한 학력차의 경우에도 고학력 상인들이 학력이 낮은 상인들에 비해 전반적으로 높은 평균값을 보였다. 구체적으로는 고학력 상인들의 녹색성장인식(F = 8.564, p<.005)과 자기효능감(F = 6.754, p<.005)이 높은 것으로 나타났다. 이런 결과는 정부가 정책을 실현함에 있어 상인들의 인구통계적 특성도 중요한 요인이 될 것임을 반영하고 있다. 연구결과 1) 상인들의 저탄소 녹색성장 정책에 대한 인식이 높으면 전통시장에 대한 조직몰입의 정도가 통계적으로 유의미함을 알 수 있었고, 2) 녹색성장 정책의 인식과 조직몰입간의 관계에 있어 상인들의 정책신뢰가 조절하고 있음과 3) 상인들이 스스로 해낼 수 있다는 신념인 자기효능감은 둘 간의 관계를 완전매개함을 확인할 수 있었다. 정부정책신뢰가 녹색성장 정책의 인식과 조직몰입간의 관계를 조절한다는 뜻은 상인들이 정책를 신뢰할 수 있는 어떤 단서가 있어야 함을 의미하며, 자기효능감의 완전매개는 전통시장 상인들이 스스로 전통시장을 활성화할 수 있을것이라는 신념을 스스로 가질 수 있도록 정부가 충분히 고려해야 한다는 것을 의미한다. 말미에는 이 연구결과를 통해 얻을 수 있는 영향과 향후 연구 방향을 제시하였다.

Abstract

Since the Korean retail industry was made accessible to the big conglomerates and foreign retail companies, local traditional markets have faced serious problems. To sustain the local traditional markets' survival, the Korean government established various remedial policies for addressing, and many scholars published articles to suggest how to find solutions to, the problem. Unfortunately, the results have not been satisfactory. The purpose of this study is to find another way to help the Korean traditional retail market, from the view point of the Green Growth Policy, an initiative designed to address environmentally balanced economic growth in Korea. In order to survive and to maintain sustainable growth, it is incumbent upon retailers in the traditional market to understand the concept of the Green Growth Policy. A survey was conducted as a means of testing the degree of awareness of the Green Growth Policy, as well as determining the relationship between the degree of awareness and the degree of organizational commitment by the retailers in the local traditional markets. Interestingly, we were able to detect some of the features (e.g., they were distinguished by the elderly and the young, as well as low level of education and high level of education) in the traditional market retailers' demographic characteristics. We utilized the analysis of variance (ANOVA) statistical method to simultaneously compare the differences in retailers' demographic characteristics; the results were as follows: Overall, the results showed that the awareness of the Green Growth Policy, the degree of trust in the government's policy, levels of self-efficacy, and levels of organizational commitment were higher with the older traditional market retailers than the younger traditional market retailers. Specifically, the degree of trust in government policies (F=9.964,p < .05), levels of self-efficacy (F=5.532,p < .05), and levels of organizational commitment (F=5.697,p < .05) were statistically significant. Moreover, in the portion of the study that addressed the difference between education levels, all the variables were averaged in the higher education category of the traditional market retailers. Specifically, awareness levels of the Green Growth Policy (F=8.564,p < .005) and levels of self-efficacy (F=6.754,p < .005) were statistically significant. These results revealed that the traditional market retailers' demographic characteristics should be considered important factors in order to realize their policy. The results of the study showed the following: 1) The degree of awareness of the government's Green Growth Policy was statistically significant as it related to traditional market retailers' organizational commitment. 2) The degree of trust of the government's policy was significantly moderated between the awareness of the government's Green Growth Policy and the traditional market retailers' organizational commitment. This result demonstrates that the traditional market retailers' awareness of the government's Green Growth Policy will show more organizational commitment with higher levels of trust of the government's policy. 3) It also revealed that traditional market retailers' self-efficacy was fully mediated between the awareness of the Green Growth Policy of the government and traditional market retailers' organizational commitment. The results suggest that the government should show an interest in showing traditional market retailers how to enhance their traditional markets. Implications and future research directions are also discussed.

초록

Abstract

This paper presents exploratory research on consumer awareness and attitudesabout organic food, for which consumer demand continues to increase the paper also assesses consumers' organic food distribution channel preferences. By conducting a literature review, a case study has been carried out in order to glean customer behavior, market condition and typesof distribution channels, and development of specialty stores for organic foods. The early research indicates that consumer awareness and customer attitudes toward organic food are mostly positive however, organic food's high price, as well as a lack of organic food stores, cause a negative effect on consumers' purchase intention. Secondly, the U.S. organic food retail channel consists of such mainstream supermarket/grocery stores and leading natural and organic food supermarket chains as Whole Foods, Trader Joe's, and Sunflower Farmers Market. For the current retail distribution of organic food in Korea, off-line stores are composed of direct management stores and franchise chains. Most of the organic food retail distribution operates through the Internet shopping mall, and are commonly located at retail distribution centers as multi-channel, shop-in-shop stores. Moreover, unlike in the U.S., association and consumers' cooperatives (Co-Ops), and such other member-direct retail stores as Hansallim, iCOOP, Nature Dream,and online shopping malls, are all active in Korea. Thirdly, as a result of an analysis of the present state of the organic food retail channel, as well as building a case for organic food specialty stores, the distinctive featuresand rapid growth of such unique organic food stores as Whole Foods Market, or Trader Joe's successful downsizing strategies, as well as Sunflower Farmers Market low-price approach, show steady industry growth. Moreover, as a result of a case studyof such domestic representative organic food specialty stores as "Olga" and "Chorokmaeul," a similar management style to the United States' "Whole Foods Market" and "Trader Joe's," respectively, can be seen. Similar to the U.S. market, Korean organic food markets should also implement active retail distribution opportunities, allowing consumers to select from various diverse and differentiated choices. In order to accomplish this goal, it is necessary to prepare such measures as sustaining reasonable prices, securing various suppliers for unique products,and improving consumer trust through advertisement strategies that are suitable for each company's branding processes.

초록

본 연구는 소아비만 치료제 시장에 있어 중요한 마케팅 대상그룹인 구매 타켓, 주부들을 대상으로 한 설문조사를 통해 소아비만 시장에서의 구매의사 결정요인과 유통경로 결정요인 등을 분석해 효과적인 브랜딩 전략을 수립하기 위한 것이다. 최근 비만이 사회적으로 큰 문제로 떠오르고 있고 몇 몇 연구들을 통해 우리나라의 외식문화로부터 사회적 비만문제의 원인을 찾는 경우가 있어 외식프랜차이즈 산업에 있어서도 비만 문제는 관심 있게 바라보고 대처해야 할 관심사라 할 수 있다. 특히 소아비만의 경우 소아비만 환자의 80~85%가 성인비만으로 이어져 평생 비만과 씨름하면서 살아야 하는 심각한 문제를 야기 한다. 따라서 이러한 소아비만 문제는 부모들의 소비행동에 적잖은 영향을 미치고 있다. 이에 본 연구에서는 소아비만 시장의 구매의사 결정요인과 유통경로 결정요인 등을 살펴보고 이를 바탕으로 한 효과적인 브랜딩 전략과 브랜드 마케팅 커뮤니케이션 전략수립 방안을 제시하여 소아비만 치료제 시장 활성화에 기여하고 나아가 소아비만 문제해결에 일조하기 위함이다.

Abstract

This study is important in its focus to find key clues in the marketing strategy, consumer behavior, and communication processes that define the infantile obesity market. The study, the first of its kind, surveyed a target audience, purchasing group, and housewives in their quest to determine purchasing decisions and effective branding strategy planning for the infantile obesity market. Another key component of the study was to focus on the key direct and/or indirect distribution channels for the subject market. Recently, obesity has emerged as a major social concern; some studies show that the onslaught of an adverse eating culture in Korea emanates from the prevalence of fast-food dining establishments. Obesity among children leads to adult obesity, especially if the young people's parents are overweight; notably, if either one or both of the parents are obese, the percentage of young people eventually being obese is approximately 80 to 85 percent. Because obesity is the cause of many major health concerns later in life, the struggle for a healthy life is considerably adversely affected by parents' consumer behavior. Infantile obesity, resulting in adult obesity, is also an important national economic and social issue. The sizable direct and indirect economic costs, as well as the tremendous social costs of obesity, cannot be overstated. Effective food branding and advertising centered on food preferences and dietary behaviors, especially to children, creates an effective marketing effort that, ultimately, leads to positive results. Thus, the purpose of this study is to demonstrate that the treatment of childhood obesity in Korea, through the activation of a brand and retail market, can effectively solve social and economic problems that result from infantile and childhood obesity. In this study, obesity markets and distribution channels in the purchase decision-making factors determining factor based on it effective inspection and branding strategies and brand marketing communications strategy proposed measures contribute to the obesity drug market and further enable the childhood obesity problem is intended to assist in solving.

초록

Abstract

There is a growing concerns for startups and management issues in the small business sector. In the Korean unique condition, female-owned small business seemed to play a crucial role in stimulating domestic demands and replacements for workforce reductions in the time of reduced birth rates and export-driven economy. Despite importance of female-owned small businesses, domestic statistics about female small businesses are not well recognized and defined. To design the current entrepreneurship training programs for female entrepreneurs more female-friendly, we need to improve overall environments surrounding training systems. We can classify the environmental improvement for women-friendly entrepreneurship training into three types as follows: First, it is needed to conduct regular surveys on difficulties female entrepreneurs may have. To develop a program for women-friendly entrepreneurship training, extensive and thorough survey is required for entrepreneurship training goals. To design women-friendly entrepreneurship training for women entrepreneurs henceforth, preliminary surveys should be carried out to detect problems within the course of the program and women's expectation regarding entrepreneurship training. Second environmental improvement is to overcome the lack of information on entrepreneurship training for women. Difficulties that women entrepreneurs experience are different from their counterparts, male. Last is about overcoming the lack of follow-up management after opening a business. To surmount the issue, we need to organize a management improvement consulting systems focused on female entrepreneurs. Establishing networks connecting female businesses should be the most urgent measure. With this regard, if follow-up services for female entrepreneurs are provided for at least three years from the time a business is opened, it may produce even more desirable results.

초록

본 연구는 스토리텔링을 이용한 명품 브랜드의 미학적인 아트마케팅커뮤니케이션 사례를 통해 브랜드의 차별화된 마케팅 기법으로 아티스트와 아트를 통한 효과적인 아트마케팅을 제시하였다. 이러한 아트를 활용하는 데는 브랜드의 이미지를 품격 있고 미학적으로 보여주어 매출 증대뿐 아니라 고객의 충성도를 높이는데 그 이유가 있다. 브랜드가 가지고 있는 욕망의 주체는 스토리가 그 역할을 한다. 명품 브랜드 소비자는 브랜드 품질의 우수성, 최상의 서비스, 브랜드 고 품격 가치와 더불어 브랜드에 담긴 스토리를 소비하려고 하는 것이다. 그러한 스토리는 예술과 만나 특별함을 더 하고 브랜드 영역까지 확장하게 하는 아트마케팅 전략 중 아트마케팅커뮤니케이션을 하고 있다. 아트마케팅커뮤니케이션 도구로 아트콜라보레이션, 아트전시회, 이동식 건축물 프로젝트, 아트 광고, 플래그십 스토어, 인재 양성연구소가 활용되었으며 브랜드의 욕망 스토리를 기본으로 스토리텔링의 구성요소와 원칙을 기본으로 선정되었다. 브랜드의 이미지를 시각적으로 상징화하고 입체적으로 보여주어 소비자와 감성적으로 소통하였다. 본 연구의 결과는 스토리텔링을 통한 명품 브랜드의 아트마케팅커뮤니케이션 사례를 통해 브랜드와 예술가의 인지도 관계성에 따른 전략과 특징을 통해 브랜드의 이미지에 미치는 효과적인 아트마케팅 역할을 살펴보고자 하였다. 사례를 통한 결과에 따르면 명품 브랜드가 브랜드 정체성과 스토리에 맞는 아트마케팅커뮤니케이션 도구를 활용하여 효과적인 사례를 보여주었으며, 예술을 통한 아트 마케팅의 가능성을 다양한 각도로 보여주었다. 사례결과는 다음과 같다. 첫째, 소비자는 공감하는 스토리가 있는 브랜드를 선택하는 것으로 나타났다. 세계적으로 성공한 명품브랜드들은 이미 우리 사회가 갖고 있는 멋진 이야기에 대한 욕구를 간파하고 있으며 이들은 정보 이외에도 소비자를 즐겁게 해주는 능력을 발휘하고 있다. 앞으로의 시장은 제품이 담아내는 이야기가 바로 경쟁력이 될 것이다. 둘째, 스토리와 연계된 아트를 활용한 아트 마케팅커뮤니케이션은 브랜드 차별화를 시킨 것으로 나타났다. 가장 효과적인 아트마케팅커뮤니케이션으로 아트콜라보레이션, 아트 전시회, 이동식 건축물 프로젝트 등 다양한 도구로 활발하게 적용되고 있다. 셋째, 브랜드의 제품이 예술작품처럼 인식되어 충성도를 높였을 뿐 아니라 매출이 증대되고, 프리미엄 된 가격을 유지할 수 있는 것으로 나타났다. 브랜드의 전통성에 예술을 접목한 혁신과 창조성이 있는 새로운 제품을 통해 소비자에게 특별한 만족을 제공하고 제품이 한정판으로 제작되어 시리즈별로 수집하는 소비자가 아닌 컬렉터를 창출한다. 넷째, 본 연구의 결과요약과 시사점, 그리고 연구의 한계점과 향후 연구방향을 제시하였다. 명품브랜드에 적용된 사례를 참고하여 국내 브랜드 환경을 고려한 효과적인 아트마케팅 전략을 제시할 수 있으며 이미 진행되고 있는 국내 브랜드의 아트마케팅 전략의 사례와 효과를 연구해 볼 수 있을 것이라 기대된다.

Abstract

This study presents an effective and distinctive marketing strategy through the implementation of the aesthetic art marketing communication technique of storytelling. The reason applying art to marketing is effective is that it gives "class" and aesthetic beauty to the brand's image, which will lead to an increase in revenue and loyalty of consumers. The story stands in for the brand's subject of "desire." Luxury brand customers not only consume high-quality products, require the utmost in service, and value of the brand, they also appreciate the story the brand is telling. The story, combined with art, is called art marketing communication; it makes the brand more unique through its enhanced visual elements. The study discusses art collaboration, art exhibition, a transforming architecture project, art advertisement, a flagship store, and a human resource training center. Based on the "desire," I adopted the element and principle of storytelling. By visualizing the brand with a symbol, the company is able to relate to consumers' sentimentality. Through storytelling art marketing communication, and the strategy using relevance of brand and artist's popularity, the research shows efficient art marketing influences to the brand's image. The results of the research indicate that by using adequate art marketing communication that best reflects the identity and story of the luxury brand, it produces great results; the research also demonstrated, in various ways, that art marketing will succeed. The case showed the following outcomes. First, consumers have a tendency to choose a brand that is associated with an empathizing story. World renowned brands see through the market's "desires" for unique stories, and they also provide the ability to amuse consumers. The story in a product will become an important competitive element in future markets. Second, the art marketing communication applying a story rendered a brand with distinction. The most effective art marketing communications are art collaboration, art exhibition, locomotive architecture project, and others that are adopted as various means. Third, the brand's products were considered as an art piece, which led to not only strengthening the loyalty of consumers but also an increase in sales. In addition, the company could sustain a premium price for the goods sold. By adapting art to a brand's tradition, an innovative and creative new product provides consumer satisfaction, and producing goods in limited editions creates enthusiastic collectors. Fourth, this study suggests an abridged report, implication, limitation of the study, and directions for further research. Referring to the case for the adaptation of luxury brands, efficient art marketing strategies considering Korean company brand and efficiently study preceding Korean company brand art marketing strategy could be proposed.

초록

국내에서는 일부 대기업을 제외하고는 공급사슬 관리(SCM) 체제 구축에 매우 소극적이며, 중소기업들은 SCM관리의 개념조차 인식하고 있는 경우가 대 다수이다. 이는 공급망 비효율적 관리로 인한 국내 제조업체, 협력업체, 유통업체 및 물류업체들 재고관리 비용, 수요관리 비용 등 비 효율화를 초래하고 있으며, 나아가 국내 기업의 경쟁력 저하에도 큰 영향력을 미치고 있다. 그 이유는 공급사슬 관리(SCM) 태생적인 특징인 공급사슬 관리(SCM) 전체에 대한 정보 공유 및 프로세스 혁신과, 공급사슬 관리(SCM)가 갖는 광범위함 때문이라고도 할 수 가 있다. 이 논문은 성공적인 공급사슬 관리(SCM) 추진을 위한 공급사슬 관리(SCM) 관련 이론적 논의와 구축전략과 도입 및 성공사례를 연구 및 분석을 통하여 현상황에 대한 고찰과 개선방안에 대해서 제안해보고자 한다. 성공적인 공급사슬 관리(SCM) 추진을 위한 방안을 논의하기 위해서는 먼저 공급사슬 관리(SCM)에 대한 이론적 배경에 대한 고찰이 필요하다. 따라서 II장에서는 공급사슬 관리(SCM)에 대한 기본적인 개념과 필요성에 대해서 기술하고, III장에서는 현재 추진되고 있는 공급사슬 관리(SCM)에 대한 문제점에 대해서 기술할 것이다. 마지막으로IV, V장에서는 공급사슬 관리(SCM) 구축전략과 LG전자사례 및 결론을 기술할 것이다.

Abstract

Most domestic companies, with the exclusion of major firms, are reluctant to implement a supply chain management (SCM) network into their operations. Most small- and medium-sized enterprises are not even aware of SCM. Due to the inherent total-systems efficiency of SCM, it coordinates domestic manufacturers, subcontractors, distributors, and physical distributors and cuts down on cost of inventory control, as well as demand management. Furthermore, a lack of SCM causes a decrease in competitiveness for domestic companies. The reason lies in the fundamentality of SCM, which is the characteristic of information sharing, process innovation throughout SCM, and the vast range of problems the SCM management tool is able to address. This study suggests the contemplation and reformation of the current SCM situation by analyzing the SCM strategic plan, discourses and logical discussions on the topic, and a successful case for adapting SCM; hence, the study plans to productively "process" SCM. First, it is necessary to contemplate the theoretical background of SCM before discussing how to successfully process SCM. I will describe the concept and background of SCM in Chapter 2, with a definition of SCM, types of SCM promotional activities, fields of SCM, necessity of applying SCM, and the effects of SCM. All of the defects in currently processing SCM will be introduced in Chapter 3. Discussion items include the following: the Bullwhip Effect; the breakdown in supply chain and sales networks due to e-business; the issue that even though the key to a successful SCM is cooperation between the production and distribution company, during the process of SCM, the companies, many times, put their profits first, resulting in a possible defect in demands estimation. Furthermore, the problems of processing SCM in a domestic distribution-production company concern Information Technology; for example, the new system introduced to the company is not compatible with the pre-existing document architecture. Second, for effective management, distribution and production companies should cooperate and enhance their partnership in the aspect of the corporation; however, in reality, this seldom occurs. Third, in the aspect of the work process, introducing SCM could provoke corporations during the integration of the distribution-production process. Fourth, to increase the achievement of the SCM strategy process, they need to set up a cross-functional team; however, many times, business partners lack the cooperation and business-information sharing tools necessary to effect the transition to SCM. Chapter 4 will address an SCM strategic plan and a case study of LG Electronics. The purpose of the strategic plan, strategic plans for types of business, adopting SCM in a distribution company, and the global supply chain process of LG Electronics will be introduced. The conclusion of the study is located in Chapter 5, which addresses the issue of the fierce competition that companies currently face in the global market environment and their increased investment in SCM, in order to better cope with short product life cycle and high customer expectations. The SCM management system has evolved through the adaptation of improved information, communication, and transportation technologies; now, it demands the utilization of various strategic resources. The introduction of SCM provides benefits to the management of a network of interconnected businesses by securing customer loyalty with cost and time savings, derived through the consolidation of many distribution systems; additionally, SCM helps enterprises form a wide range of marketing strategies. Thus, we could conclude that not only the distributors but all types of businesses should adopt the systems approach to supply chain strategies. SCM deals with the basic stream of distribution and increases the value of a company by replacing physical distribution with information. By the company obtaining and sharing ready inf