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  • P-ISSN1738-3110
  • E-ISSN2093-7717
  • SCOPUS, ESCI

Digitization and Operational Efficiency in the Health Sector: A Study in Chota, Peru

The Journal of Distribution Science / The Journal of Distribution Science, (P)1738-3110; (E)2093-7717
2025, v.23 no.3, pp.1-10
https://doi.org/10.15722/jds.23.03.202503.1
Rocío del Pilar Muro AMAYA (César Vallejo University)
Nélida Yesenia Tapia PÉREZ (César Vallejo University)
Víctor Hugo Puican RODRÍGUEZ (César Vallejo University)

Abstract

Purpose: Digitized resource management in hospitals is essential for improving operational efficiency, especially in regions with limited resources. This study evaluates the impact of resource digitization on operational efficiency in a hospital in Chota, Peru, with a focus on understanding its role in enhancing hospital operations in a regional context. Research design, data, and methodology: The research employs a quantitative, non-experimental, and transactional approach. Data were collected from 114 hospital workers using structured surveys, which focused on their experiences and perspectives regarding the implementation of digitized resource management systems in the hospital. Results: Digitization has a moderate but significant impact on operational efficiency, explaining 28.1% of its variability (R² = 0.281). The study highlights the importance of integrating document management systems and emphasizes the critical need for preserving data privacy and security. These factors were found to be significant in improving workflow and decision-making. The findings are consistent with prior research, which suggests that digitization can be an effective strategy for enhancing operational efficiency in healthcare settings. Conclusion: The implementation of advanced technologies, combined with continuous staff training, is crucial for optimizing resource management and improving healthcare delivery in resource-constrained regions. Future research should explore longitudinal studies to assess the long-term impact of digitization on operational efficiency in diverse healthcare contexts

keywords
Resource Management, Digitization, Operational Efficiency, Digital Transformation, Hospital Administration
Submission Date
2024-09-26
Revised Date
2024-11-13
Accepted Date
2025-03-05

The Journal of Distribution Science