Abstract

Purpose: Digital transformation has become a crucial factor in enhancing supply chain resilience, especially in Thailand’s wholesale and distribution sector. This study investigates the impact of digital transformation on supply chain integration, focusing on three key areas: information flow, physical flow, and financial flow, and examines their effects on resilience and operational performance. Research Design, Data, and Methodology: A quantitative approach was adopted, surveying 415 supply chain professionals, managers, and executives from firms undergoing digital transformation. Purposive and convenience sampling techniques ensured representation across industries. Data were analyzed using Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM). Results: The findings reveal that digital transformation significantly improves integration in information, physical, and financial flows. However, only physical and financial flow integration positively impact supply chain resilience, while information flow integration does not. Furthermore, supply chain resilience is found to have a significant positive effect on operational performance. Conclusions: This study offers valuable managerial insights for leveraging digital transformation to enhance supply chain integration and resilience, thereby improving operational performance in Thailand’s wholesale and distribution sector. These results highlight the importance of prioritizing physical and financial flow integration to build a resilient and high-performing supply chain.