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- P-ISSN2466-2542
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공공도서관 이용자의 불만족요인과 불평행동 -대구지역 공공도서관을 중심으로-
Dissatisfying Factors and Complaining Behavior of Public Library Users
장흥섭 (경북대학교 경영학부)
김광석 (경북대학교 경영학부)
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초록
이 연구에서는 공공도서관서비스에 불만족한 대구지역의 이용자들을 대상으로 자료와 시설, 정보서비스, 도서관직원 등과 관련한 구체적인 불만족요인들을 상세하게 분석하고, 이러한 불만족요인과 불평 행동간의 관련 여부 및 성별, 연령, 직업, 소득, 학력 등의 인구통계적 요인과 불평행동간의 관계에 대해 분석하였다.
- keywords
- 공공도서관, 불만족요인, 불평행동
Abstract
This study analyzes in detail the specific complaints of the dissatisfied public library users in Taegu Metropolitan city, with regard to materials, facilities, information services and staffs of the libraries. It also analyses the relatedness of complaining behaviors, complaints and demographic factors including gender, age, occupation, income, and education.
- keywords
- 공공도서관, 불만족요인, 불평행동
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