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Journal of Korean Library and Information Science Society

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Vol.32 No.4
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Dissatisfying Factors and Complaining Behavior of Public Library Users

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2001, v.32 no.4, pp.25-43
오동근
장흥섭
김광석
오동근, , 장흥섭, , & 김광석, (2001). Dissatisfying Factors and Complaining Behavior of Public Library Users. Journal of Korean Library and Information Science Society, 32(4), 25-43.
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Abstract

This study analyzes in detail the specific complaints of the dissatisfied public library users in Taegu Metropolitan city, with regard to materials, facilities, information services and staffs of the libraries. It also analyses the relatedness of complaining behaviors, complaints and demographic factors including gender, age, occupation, income, and education.

keywords
공공도서관, 불만족요인, 불평행동

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