바로가기메뉴

본문 바로가기 주메뉴 바로가기

Journal of Korean Library and Information Science Society

Article Contents

Prev Next
e-Submission

Vol.40 No.1
Citation Share

A Study on Developing BSC-based Public Library Performance Indicator Model

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2009, v.40 no.1, pp.47-71
https://doi.org/10.16981/kliss.40.1.200903.47

(2009). A Study on Developing BSC-based Public Library Performance Indicator Model. Journal of Korean Library and Information Science Society, 40(1), 47-71, https://doi.org/10.16981/kliss.40.1.200903.47
  • Downloaded
  • Viewed
PDF Download

Abstract

The mission of public library is to contribute to local society’s growth and improve local residents’ quality of life by satisfying local residents’ desire on information use, cultural activities, lifelong education, etc, and providing more convenient and equal access. This study is a research that deducted BSC-based public library performance indicator model composed of 12 critical success factors, 36 key performance indicators under four perspectives of learning and growth perspective, internal process perspective, resources perspective, and user perspective, estimated relative weights of deducted the performance indicator model on librarians of public libraries to analyze what performance indicator is important for accomplishing public library’s mission and promoting performance.

keywords
Public Libraries, Performance Indicators, Balanced Scorecard, Relative Weights, 공공도서관, 성과지표, 균형성과표, 상대적 가중치, Public Libraries, Performance Indicators, Balanced Scorecard, Relative Weights

Reference

1.

김규환, 남영준, “공공도서관의 성과지표 개발에 관한 연구,” 한국문헌정보학회지, 제42권, 제4호(2008. 12), pp.114-139.

2.

김정택, 한복희, “대학도서관 성과지표 모형 개발을 위한 상대적 가중치 연구,” 한국도서관․정보학회지, 제39권, 제4호(2008. 12), pp.71-96.

3.

남영준, 이수영, 장보성, “학교도서관의 BSC 성과지표에 관한 연구,” 한국문헌정보학회지, 제42권, 제2호(2008. 6), pp.277-294.

4.

조윤희, “대학도서관의 BSC 적용에 관한 연구,” 한국문헌정보학회지, 제40권, 제1호(2006. 3), pp.241-262.

5.

Anu Nuut, “Evaluation of library performance: current developments in Estonia," Performance Measurement and Metrics, Vol.7, No.3(2006), pp.163-172.

6.

Klaus Ceynowa, “Managing academic information provision with the balanced scorecard: a project of the German Research Association," Performance Measurement and Metrics, Vol.3, No.3(December 2000), pp.157-164.

7.

Roswitha Poll, “Managing service quality with the balanced scorecard," Advanced in Library Administration and Organization, Vol.20(2003), pp.213-227.

8.

법제처 홈페이지, <http://law.go.kr/LSW/LsTrmSc.do?menuId=0&query=&x=21&y=15> [인용 2008. 12. 15].

9.

UNESCO Home page, <http://www.unesco.org/webworld/libraries/manifestos/libraman.html> [cited 2008. 12. 15].

10.

한국도서관협회 도서관기준작성특별위원회, 한국도서관기준(서울 : 한국도서관협회, 2003), p.3.

11.

인천광역시 북구도서관 홈페이지, <http://www.ipl.or.kr/> [인용 2008. 12. 15].

12.

Chippewa Falls Public Library Home page, <http://www.chippewafallslibrary.org/AboutUs/KnowYourLibrary/MissionStatement/tabid/455/Default.aspx> [cited 2008. 12. 15].

13.

Eaton Rapids Public Library Home page,<http://www.ci.eaton-rapids.mi.us/library.htm#mission> [cited 2008. 12. 15].

14.

Lafayette Public Library Home page, <http://www.lafayette.lib.la.us/about_lpl.htm> [cited 2008. 12. 16].

15.

Johnsburg Public Library Home page, <http://www.johnsburglibrary.org/content/mission-statement> [cited 2008. 12. 16].

16.

London Public Library Home page, <http://www.londonpubliclibrary.ca/files/u3/aboutmylibrary/strategic_plan_feb14.pdf> [cited 2008. 12. 16].

17.

Mt. Lebanon Public Library Home page, <http://www.mtlebanonlibrary.org/missionstatement.html> [cited 2008. 12. 16].

18.

German Project Performance Indicators. Roswitha Poll, op. cit., pp.214-224.

19.

Estonia Library Performance Indicators. Anu Nuut, op. cit., pp.171-172.

20.

London Public Library Performance Indicators.<http://www.londonpubliclibrary.ca/files/u3/aboutmylibrary/strategic_plan_feb14.pdf> [cited 2008. 12. 22].

21.

숙명여자대학교 도서관 성과지표.

22.

Virginia University Library Performance Indicators.<http://www2.lib.virginia.edu/bsc/metrics/all0708.html> [cited 2008. 12. 23].

23.

ISO/DIS 11620 Information and Documentation-Library Performance Indicators. 2007.

24.

문화체육관광부 2008 공공도서관 운영 평가지표. <http://www.mcst.go.kr/web/notifyCourt/press/mctPressView.jsp> [인용 2008. 12. 23].

25.

Output Measures for Public Libraries: A Manual of Standardized Procedures. Second edition.<http://projects.ischool.washington.edu/jwj/523/1987_vanhouse.pdf> [cited 2008. 12. 23].

26.

표순희, 정동열, “공공도서관 경제적 이용가치 측정방안에 관한 연구,” 한국문헌정보학회지, 제42권, 제2호(2008. 6), pp.209-234.

27.

홍현진, 이용남, “공공도서관의 성과평가에 관한 이론적 연구,” 한국문헌정보학회지, 제33권, 제2호(1999. 3), p.58.

Journal of Korean Library and Information Science Society

e-Submission OA Policy