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Journal of Korean Library and Information Science Society

  • P-ISSN2466-2542
  • KCI

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Vol.41 No.1

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Development of Service Quality Measurement Model and Index for Digital Libraries

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2010, v.41 no.1, pp.121-147
https://doi.org/10.16981/kliss.41.1.201003.121


& (2010). Development of Service Quality Measurement Model and Index for Digital Libraries. Journal of Korean Library and Information Science Society, 41(1), 121-147, https://doi.org/10.16981/kliss.41.1.201003.121

Abstract

The purpose of this study is to develop and prove service quality measurement model and indicators which are able to measure objectively service quality of digital libraries in Korea. Literature review and Delphi survey are used to investigate service quality dimensions. User perceived service quality performance was measured to validate DL-SQI model with three digital libraries. Finally DL-SQI(Digital Library-Service Quality Index) model was developed which is composed of four primary dimensions. The survey results reveal that reliability coefficient is 0.8 which means high reliability of survey and it suggests that DL-SQI model based on the above dimensions is proved through confirmatory factor analysis.

keywords
Digital Libraries, Service Quality Measurement Model, Service Quality Measurement Index, DL-SQI Model, 디지털도서관, 서비스 품질 측정모형, 서비스 품질 측정지표, DL-SQI 모형, Digital Libraries, Service Quality Measurement Model, Service Quality Measurement Index, DL-SQI Model

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