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Vol.44 No.2
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소비자건강정보(CHI) 참고서비스 가이드라인 개발에 관한 연구

A Study on Developing the Guideline for CHI Reference Service

한국도서관·정보학회지 / Journal of Korean Library and Information Science Society, (P)2466-2542;
2013, v.44 no.2, pp.345-376
https://doi.org/10.16981/kliss.44.2.201306.345
노영희 (건국대학교)
노영희. (2013). 소비자건강정보(CHI) 참고서비스 가이드라인 개발에 관한 연구. 한국도서관·정보학회지, 44(2), 345-376, https://doi.org/10.16981/kliss.44.2.201306.345
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초록

웰빙에 대한 관심이 증가하면서 소비자건강정보에 대한 관심이 증가하고 있으며, 건강관련 사이트의 수가 지속적으로 증가하고 있다. 이로 인해 공공도서관에서의 소비자건강정보(CHI, consumer health information) 관련 참고서비스에 대한 요구가 증가하고 있는 것으로 보고되고 있다. 그러나 공공도서관사서들은 CHI 관련 참고서비스를 수행함에 있어 다른 참고서비스와 달리 부담감을 가지고 있는 것으로 나타났다. 따라서 CHI 참고서비스를 효과적으로 제공할 수 있는 방안 모색이 필요하다고 볼 수 있다. 이에 본 연구에서는 국내외의 연구 및 국외에서 개발된 가이드라인을 총체적으로 분석하여 공공도서관사서를 위한 CHI 참고서비스 가이드라인을 개발하였다. 개발된 가이드라인은 전문가 자문 및 설문조사를 통해 검증과정을 거쳤다.

keywords
소비자건강정보, 참고서비스 가이드라인, 공공도서관, CHI, Consumer health information, CHI Reference services guideline, Public library

Abstract

Because of increased concern regarding health and well-being, interest in consumer health information (CHI) has also increased, leading to a growing number of health-related websites. As a result, research has shown that public libraries are experiencing an increased demand for CHI-related reference services. The task of providing these services then falls on the public reference librarian, who is often untrained and inexperienced in this area. Therefore, improvements to how public libraries provide CHI reference services effectively are needed. This study analyzed the previous research at home and abroad, and developed CHI reference guidelines for public librarians. Guidelines developed in this study went through a verification process utilizing expert advice and a survey of public librarians.

keywords
소비자건강정보, 참고서비스 가이드라인, 공공도서관, CHI, Consumer health information, CHI Reference services guideline, Public library

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