A Study on the Analysis of Importance-Performance on the Use factor of Complex Cultural Space in Library

Ro,, J. , & Noh,, Y. (2019). A Study on the Analysis of Importance-Performance on the Use factor of Complex Cultural Space in Library. Journal of Korean Library and Information Science Society, 50(4), 511-537, https://doi.org/10.16981/kliss.50.4.201912.511

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Abstract

At a time when trend called complex cultural space has recently been taking place in public libraries, this study analyzed the importance-performance of users regarding the use factors of public library's complex cultural space. Based on the results of the analysis, this study attempted to broaden the understanding of the library users' use of this space, and to suggest directions on which factors should be improved. The results of the study were as follows: First, only 5 of 41 factors for library complex cultural space have higher satisfaction than importance, so it is necessary to promote balanced development with focus on priority improvements rather than a specific sector. Second, it is necessary to provide various programs and services in consideration of visit characteristics, such as the users of the library complex cultural space are mainly used by themselves (42%) or with their families (18.2%), also more people (50.5%) use weekday afternoons than 35%, including weekend mornings and afternoons. Third, among the five use factors related to space, the remaining items except for 'Compatibility of Computer / Equipment Use' are located in the first quadrant where both importance and satisfaction are high or in the fourth quadrant which shows higher satisfaction than importance. This is a result that shows that the library is fully performing the diversification and complexion of the space basically aimed as a complex cultural space. Fourth, it is necessary to improve the public library's complex cultural space in the future based on the analysis results of the result of analysis of the importance-satisfaction the use of factors using the IPA analysis.

keywords: 도서관, 복합문화공간, 도서관 복합문화공간, 중요도, 만족도, 중요도-만족도, 분석IPA, 이용요인

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Article Contents

Vol.50 No.4

A Study on the Analysis of Importance-Performance on the Use factor of Complex Cultural Space in Library

Abstract

Journal of Korean Library and Information Science Society