A Study on Library Service in the Post-COVID Era through Issues on Media

Park,, T. , & Oh,, H. (2020). A Study on Library Service in the Post-COVID Era through Issues on Media. Journal of Korean Library and Information Science Society, 51(3), 251-279, https://doi.org/10.16981/kliss.51.3.202009.251

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Abstract

This study noted the recent impact of Coronavirus Disease-19 (Corona 19) on the environment surrounding the library, and investigated the libraries' response activities. In addition, related issues on news media and social media were detected based on text mining techniques to engage environmental changes surrounding the library. Key issues were derived from 1,852 news reports on the library related to the Corona 19 situation and 227,983 tweets related to the library during the Corona 19 epidemic. Through this, implications were derived: prolonged 'Untact' situations, increased e-book lending, improved expectations for online services and librarians, and re-conceptualized library space. In addition, the direction of future services was discussed by selecting representative examples of library services provided in the non-face-to-face (untact) situation and dividing them into books, services, and spaces.

keywords: 코로나19, 언택트 서비스, 이용자 서비스, 미디어 분석, 텍스트 마이닝

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Article Contents

Vol.51 No.3

A Study on Library Service in the Post-COVID Era through Issues on Media

Abstract

Journal of Korean Library and Information Science Society