A Study on the Outcome Management through the Analysis of Public Library Operations and Services in Seoul

Kim,, S. , Kwon,, N. , & Kim,, S. (2020). A Study on the Outcome Management through the Analysis of Public Library Operations and Services in Seoul. Journal of Korean Library and Information Science Society, 51(3), 385-409, https://doi.org/10.16981/kliss.51.3.202009.385

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Abstract

The purpose of this study is to present the directivity of outcome management through the analysis of public library operations in Seoul. For this purpose, author evaluated the public library policies by linking the 「Metropolitan Comprehensive Library Advancement Plan 2018~2022」 and 「The Third Comprehensive Library Advancement Plan: 2020 implementation plan」 and compiled to draw up the issue of policy development on the awareness of public library services by Seoul citizens. Nest, author analyzed and compared the core infrastructure, collection services, programs and activities of 173 public libraries in 25 local governments. Based on these results, author suggested the directivity of outcome management as follow. All public libraries in Seoul must emphasize the development scope and management methods of the performance indicators. For outcome management, this study emphasized building a strategy planning with the development procedures of performance indicators, categorizing outcome management indicators, developing user-centered indicators, and improving qualitative indicators. As there is a possibility that the quality of services expressed in the output may deteriorate due to the failure of the physical input indicators, it is necessary to strengthen the input and encourage the resolution of the service gap by establishing a performance management system to logically explain the relevance or causal relationship between these indicators.

keywords: 공공도서관, 도서관 서비스, 성과관리, 성과지표

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Article Contents

Vol.51 No.3

A Study on the Outcome Management through the Analysis of Public Library Operations and Services in Seoul

Abstract

Journal of Korean Library and Information Science Society