Analysis of Library User Needs in the New Normal Era: Focusing on Social Media

Park,, T. , & Oh,, H. (2021). Analysis of Library User Needs in the New Normal Era: Focusing on Social Media. Journal of Korean Library and Information Science Society, 52(2), 303-330, https://doi.org/10.16981/kliss.52.2.202106.303

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Abstract

The coronavirus infection-19 (hereinafter referred to as Corona 19) that occurred last year has not been ended until now. There have also been major changes in the library environment. This study focuses on changes in the library environment due to prolonged infectious diseases. In addition, it aims to derive implications for library services in the New Normal era by analyzing changes in user needs over time. For this purpose, we have comprehensively summarized the response activities of libraries due to the spread of Corona 19 in 2020, and analyzed changes in user needs that appeared on social media. Key terms were selected by collecting 496,741 tweets related to libraries in 2019 and 2020, and analysis by year and period by operation type was conducted. Through the analysis, the needs of library users in 2020 were classified into four issues, and the implications for each issue were derived.

keywords: 뉴노멀, 코로나19, 감염병, 소셜 미디어, 이용자 서비스

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Article Contents

Vol.52 No.2

Analysis of Library User Needs in the New Normal Era: Focusing on Social Media

Abstract

Journal of Korean Library and Information Science Society