A Study on Satisfaction of the User Academic Library

After researching users'satisfaction on central library service of Daejin university, it shows that they are generally satisfied with facilities but not with the service that supports library use, and satisfied with a book and serial Publications but not with others including thesis. Also, it is shown that librarians in communication with users are insufficient, and their professionalism and capacity are acknowledged but their insincerity and perfunctory attitude are viewed negative to users. Therefore librarians need to actively promote their service to users. Besides, it will be beneficial for librarians to use bulletin board of homepage as a way to continuously reflect claims and complaints from users.

keywords: Users′Satisfaction, Supports Library Use, Librarians in Communication with Users

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Article Contents

Vol.32 No.3

A Study on Satisfaction of the User Academic Library

Abstract

Reference

Journal of Korean Library and Information Science Society