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Journal of Korean Library and Information Science Society

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Vol.37 No.3
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The Factors which Should be Considered in Real-time Reference Service and the Effective Way of Using it

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2006, v.37 no.3, pp.75-101

(2006). The Factors which Should be Considered in Real-time Reference Service and the Effective Way of Using it. Journal of Korean Library and Information Science Society, 37(3), 75-101.
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Abstract

This study is about the factors required to be considered in the aspects of policy and operation before introducing the real-time reference service and about the way to use the real-time reference service effectively. The real-time reference service should not be accepted and applied just based on the case of advanced nations without deciding how to apply and use through enough advanced investigation and example analysis. Working out in service policies, selecting appropriate programs, securing service manpower, devising privacy policies, groping the ways of cooperation between libraries, and operating the adequate evaluation system are the factors which should be considered in the policy aspect. Preparation of proper ways of application, operation time, and promotion are the factors which should be considered and reviewed in the operative aspect.

keywords
Digital Reference Service, Real-Time Reference Service, Chat Reference Service, Digital Reference Service, Real-Time Reference Service, Chat Reference Service, 디지털참고서비스, 실시간 참고서비스, 참고서비스, 채팅

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