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A Study on Quality Control of Technical Services Outsourcing in Academic Libraries

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2009, v.40 no.2, pp.69-86
https://doi.org/10.16981/kliss.40.2.200906.69

Abstract

This study was intended to investigate the quality control in technical services outsourcing in academic libraries. For this purpose, investigated related papers and the experience of outsourced technical services in three academic libraries. Data from senior librarians charged with revision of catalogs are gathered. Issues of catalogs production and quality control are explored and statistics of outsourcing is analysed. Quality control is a major factor of the success of technical services outsourcing operation. The some suggestions in order to enhance quality of vendor-supplied cataloging are presented.

keywords
Technical Services Outsourcing, Quality Control, Vendor-Supplied Cataloging Evaluation, 대학도서관, 정리업무, 아웃소싱, 외주, 품질관리, 품질평가, Technical Services Outsourcing, Quality Control, Vendor-Supplied Cataloging Evaluation

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Journal of Korean Library and Information Science Society