바로가기메뉴

본문 바로가기 주메뉴 바로가기

Journal of Korean Library and Information Science Society

Article Contents

Prev Next
e-Submission

Vol.40 No.2
Citation Share

A Study on Quality Control of Technical Services Outsourcing in Academic Libraries

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2009, v.40 no.2, pp.69-86
https://doi.org/10.16981/kliss.40.2.200906.69

(2009). A Study on Quality Control of Technical Services Outsourcing in Academic Libraries. Journal of Korean Library and Information Science Society, 40(2), 69-86, https://doi.org/10.16981/kliss.40.2.200906.69
  • Downloaded
  • Viewed
PDF Download

Abstract

This study was intended to investigate the quality control in technical services outsourcing in academic libraries. For this purpose, investigated related papers and the experience of outsourced technical services in three academic libraries. Data from senior librarians charged with revision of catalogs are gathered. Issues of catalogs production and quality control are explored and statistics of outsourcing is analysed. Quality control is a major factor of the success of technical services outsourcing operation. The some suggestions in order to enhance quality of vendor-supplied cataloging are presented.

keywords
Technical Services Outsourcing, Quality Control, Vendor-Supplied Cataloging Evaluation, 대학도서관, 정리업무, 아웃소싱, 외주, 품질관리, 품질평가, Technical Services Outsourcing, Quality Control, Vendor-Supplied Cataloging Evaluation

Reference

1.

한영춘, “정보시스템의 아웃소싱 성과에 대한 조절요인,” 경제연구, 제21권, 제4호(2003. 12), pp.193-220.

2.

노순규, 아웃소싱(서울 : 행정경영자료사, 1999) p.100.

3.

Varun Grover, Myun Joong Cheon, and James T. C. Teng, “The effect of service quality and partnership on the outsourcing of information systems functions," Journal of Management Information Systems, Vol.12, No.4(Spring 1996), p.95.

4.

이광현, 아웃소싱(서울 : 한국능률협회, 1998), p.279.

5.

Chris Fill and Elke Visser, “The outsourcing dilemma: a composite approach to the make or buy decision," Management Decision, Vol.38, No.1(2000), p.45.

6.

Joyce L. Ogburn, “An Introduction to Outsourcing," Library Acquisitions: Practice & Theory, Vol.18, No.4 (1994), p.365.

7.

Vinh-The Lam, “Quality Control Issues in Outsourcing Cataloging in United States and Canadian academic Libraries." Cataloging & Classification Quarterly, Vol.40, No.1(2005), pp.101-122.

8.

Sharon W. Propas and Sue-Ellen Johnson, “Outsourcing, Quality Control, and the Acquisitions Professional," Library Acquisitions: Practice & Theory, Vol.22, No.3(1998), pp.283-284.

9.

Karen A. Wilson & Marylou Colver, Outsourcing Library Technical Services Operations(Chicago, Ill : American Library Association, 1997), p.94.

10.

이유정, “정리업무 아웃소싱의 문제점 분석과 개선방안,” 한국도서관․정보학회지, 제38권, 제4호(2007. 12), pp.481- 498.

Journal of Korean Library and Information Science Society

e-Submission OA Policy