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Journal of Korean Library and Information Science Society

  • P-ISSN2466-2542
  • KCI

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Vol.33 No.1

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A Study on the Application of TQM for Effective Organization Management to University Libraries

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2002, v.33 no.1, pp.265-290


& (2002). A Study on the Application of TQM for Effective Organization Management to University Libraries. Journal of Korean Library and Information Science Society, 33(1), 265-290.

Abstract

In this study, the best Total Quality Management(TQM) implementation model for university libraries is focused through the study of the theoretical background, such as the concept, the quality and the development of TQM. The study on the application of TQM to university libraries was started with the recognition that university libraries have to work out a new strategy of a positive and active counter plan to cope with the change of environment. The detailed purpose of this study is (1) the diagnosis of the applicability of TQM to university libraries (2) the suggestion of the TQM implementation models suitable for university libraries (3) the analysis of the influence of the manager's leadership-which is the fundamental factor of TQM-over the organization's culture, the job satisfaction, the consumer satisfaction in the university libraries organization Management.

keywords
Total Quality Management, Consumer Satisfaction, Manager's Leadership, Organization's Culture, Total Quality Management, Consumer Satisfaction, Manager's Leadership, Organization's Culture, TQM, 이용자만족, 최고경영자의 리더십, 조직문화

Journal of Korean Library and Information Science Society

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