A Study on the Improvement of Foreign User Services in Academic Library: Focusing on the K University Library

Lee,, J. , & Lee,, Y. (2020). A Study on the Improvement of Foreign User Services in Academic Library: Focusing on the K University Library. Journal of Korean Library and Information Science Society, 51(3), 281-302, https://doi.org/10.16981/kliss.51.3.202009.281

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Abstract

This study aims to suggest the ways to improve academic library's services for foreign users. For this purpose, this study analysed foreign user services of the libraries of universities which have more than 1,000 foreign students and also examined the K university library's foreign user services. And this research classified the information services for foreign users into four types, which are multilingual library homepage, multilingual notices, librarian dedicated to foreigners and multilingual user education. This study analysed the information services of a librarian dedicated to foreigners, user education for foreign students, library space for foreigners and specialized programs for foreign users and also examined the user education satisfactory survey of the K university library and conducted in-depth interview with foreign students and faculties of the K university to figure out the effect of foreign user services. As a result, this research suggests 'providing multilingual service through positioning a librarian for foreign users', 'study and research support services through customized user education', 'developing specialized service' and 'supporting extracurricular program by academic library' as the practical ways to improve academic library's services for foreign users.

keywords: 대학도서관, 외국인 서비스, 다국어 서비스, 학습지원 서비스, 연구지원 서비스

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Article Contents

Vol.51 No.3

A Study on the Improvement of Foreign User Services in Academic Library: Focusing on the K University Library

Abstract

Journal of Korean Library and Information Science Society