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ISSN : 1229-0688
본 연구는 내담자의 상담 불만족에 대한 개입 척도를 개발하고 그 타당도를 검증하고자 하였다. 연구 1은 샤프란의 동맹결렬 해결 모델에 불만족 표현의 상담구조화를 첨가하여 예비 척도를 제작하였다. 그리고 150명의 내담자들에게 이 예비척도 설문지를 실시하고 요인분석과 문항분석을 통해 최종 척도를 확정하였다. 연구 1의 결과, 내담자의 상담 불만족에 대한 개입 척도는 5요인(불만족 표현의 상담구조화, 불만족 징후에 대한 관심, 불만족 표현의 부담 탐색, 불만족 경험의 탐색, 불만족의 기대 탐색) 총 26문항이 선정되었다. 연구 2는 내담자 불만족에 대한 상담자 개입 척도의 타당화 과정으로, 250명의 내담자에게 설문지를 실시하고 확인적 요인분석과 상담자 평가 척도, 상담자 발달 척도, 공감 척도와의 관계를 살펴보았다. 그 결과 상담 불만족에 대한 개입의 차이가 상담자 평가, 상담자 발달, 공감 정도를 잘 반영해 주는 것으로 나타나, 상담 불만족 개입 척도가 신뢰할만한 타당도를 지니고 있는 것으로 평가되었다. 그리고 본 연구에서 개발한 척도의 의의와 한계점에 대해서 논의하였다.
The present study was conducted with the aim of developing a Counselor's Intervention to Client's Dissatisfaction scale. In Study 1, a scale measuring the counselor's intervention to the level of client dissatisfaction was developed. The counseling structuring of client dissatisfaction was added to the Safran's alliance rupture solution model, resulting in a 26-item counselor's intervention to client's dissatisfaction questionnaire. The relationship of counselor's intervention to client's dissatisfaction was defined by means of 5 sub-factors, as follows counseling structuring of client dissatisfaction, attending to the dissatisfaction marker, exploration of the dissatisfaction, exploration of avoidance and self-assertion. In Study 2, the questionnaire thus developed was applied to clients and psychometric attribution was examined. The results of the correlation analysis and confirmatory factor analysis confirmed the reasonable goodness-fit of both.
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