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Journal of Korean Library and Information Science Society

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Vol.37 No.4
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An Analysis on Measurement of Customer Satisfaction Index of NDSL

Journal of Korean Library and Information Science Society / Journal of Korean Library and Information Science Society, (P)2466-2542;
2006, v.37 no.4, pp.247-270



& (2006). An Analysis on Measurement of Customer Satisfaction Index of NDSL. Journal of Korean Library and Information Science Society, 37(4), 247-270.
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Abstract

The purpose of this study is to measure customer satisfaction index of NDSL. we propose new model of the user satisfaction index for NDSL and verify the new model through the analysis of structural equation model, LISREL. We also build new measurement method for customer satisfaction index by different dimension and measure diverse customer satisfaction index according to different calculation method.

keywords
Customer Satisfaction Index, User Satisfaction, Structural Equation Model, NDSL, 고객만족지수, 이용자만족도, 구조방정식모형, 국가과학기술전자도서관, Customer Satisfaction Index, User Satisfaction, Structural Equation Model, NDSL

Journal of Korean Library and Information Science Society

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