open access
메뉴
open access
메뉴
ISSN : 1229-0696
This study examined the relations of discrepancies between experienced emotions and expressed emotions to employees; psychological well-being, job satisfaction and organizational citizenship behavior. Two separate studies were conducted to compare three competing hypotheses which were emotional labor, face feedback, and additive sum, drawn from the extant literature. In study 1 which focused on the effects of emotional discrepancies occurring in general organizational life, the additive sum hypothesis was supported more than the face feedback hypothesis, whereas the emotional labor hypothesis failed to receive any empirical support. In contrast, in study 2 where the emotional discrepancies in the specific situations were investigated, the emotional labor hypothesis turned out to be the best one among the three. The overall results thus imply that the comparative explanatory power of the three hypotheses depend upon whether the focal emotions were situation-specific or free.