Abstract

The purpose of this study was to examine the effects of job-related variables and personality traits on turnover intention of service employees in the food and beverage industry. First, nine job-related variables such as workload were chosen by the literature review and the interview with 30 employees in the food and beverage industry. In addition, emotional labor was included by the researchers as the job-related variable to be expected influencing turnover intention. The six personality factors(HEXACO) were included as the personality traits. Questionnaires were administered to 347 employees in the food and beverage industry across 9 organizations. As a result, all of the 10 job-related variables were found to have significant relationships with turnover intention. Honesty-Humililty, Extraversion, Agreeableness, and Openness to experience in HEXACO personality factors significantly explained turnover intention. Additionally, hierarchical multiple regression analysis was conducted to know the interaction effect between job-related variables and personality traits. The three personality factors(Extraversion, Emotionality, and Openness to experience) moderated the relationships between job-related variables(lack of career future, conflict with a superior, and conflict with a co-worker) and turnover intention. Based on these results, the implication and limitation of this study, and the direction for the future research were discussed.