Abstract

The present study examined (a) the effects of emotional experiences in organizations on the task performance, organizational citizenship behavior directed to Individual(OCBI) and organizational citizenship behavior directed to organization(OCBO), and (b) the moderating role of gender in the effects of the emotional suppression norm in explaining the relationship between emotional experiences and organizational effectiveness. The results of data from 390 employees showed that positive affects influence task performance and OCBI significantly, and either positive affects and negative affects influence OCBO significantly. Gender moderated the PA/NA-OCBI relationship, such that women`s OCBI was more influenced by PA and NA than men`s OCBI was. The joint effect of NA and emotion suppression norm was significant only to OCBO. Furthermore, the interactional effect of emotion suppression norm PA/NA on task performance and OCBI in women sample played a more important role than in men sample. We found the effects of emotional experiences on organizational effectiveness, strongly suggested the emotional effects should be moderated by the emotion suppression norm, and the moderating role would not be the same between men and women. Also we discussed the limitations of this study and the directions of future studies.