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Journal of the Korean Society for Library and Information Science

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Vol.36 No.3
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Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2002, v.36 no.3, pp.215-232

(2002). . Journal of the Korean Society for Library and Information Science, 36(3), 215-232.
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Abstract

The Quality Management System is based on a system approach method. The Library and information center analyze the requirement of the customer, and manage to be interactive process so that we reach an information service level which the customer expects. This study accomplished theoretical review of ISO 9000 as International Quality Management System, investigated the trend for change of ISO 9000 certification systems. We reviewed ISO 9000 family which the Library and Information center possible apply and presented the requirement in the library and information center with the process to need for a Quality Management System certification.

keywords
품질경영시스템, ISO 9000, 서비스 품질, 도서관 경영, 품질인증제도

Journal of the Korean Society for Library and Information Science

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