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Journal of the Korean Society for Library and Information Science

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Vol.40 No.4
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A Study on the Cooperation Model for Virtual Reference Services in Public Libraries

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2006, v.40 no.4, pp.367-383


& (2006). A Study on the Cooperation Model for Virtual Reference Services in Public Libraries. Journal of the Korean Society for Library and Information Science, 40(4), 367-383.
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Abstract

The purpose of this study is to develop a practical model for enhancing cooperative virtual reference services of public libraries in the nation. The research methods include an examination of model cases from Europe and the U.S. and also an electronic questionnaire survey of 375 public librarians (73% response rate). The study results suggest the need for “a collaborative virtual reference room" which consists of the collaborative reference database, virtual reference desk, guidance and instruction designed by age groups and/or subjects.

keywords
Collaborative Reference Services, Information Service, Virtual Reference Service, Virtual Reference Desk, Public Library Cooperation, 협력참고봉사, 정보서비스, 가상참고봉사, 참고봉사, 공공도서관협력, Collaborative Reference Services, Information Service, Virtual Reference Service, Virtual Reference Desk, Public Library Cooperation

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