Journal of the Korean Society for Library and Information Science
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- P-ISSN1225-598X
- E-ISSN2982-6292
Assessing E-service Quality of Digital Libraries
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Abstract
In this study, the need for new service quality assessment scale is investigated to cope with the paradigm change in library information service and the dimension and model for e-service quality assessment applicable to a digital library are developed. In order to verify newly proposed dimension and model for e-service quality assessment, the dimension which is developed by employing data collected from NDSL(National Digital Science Library) and its factor are analyzed and casuality analysis between independent and dependent variables is executed based on the proposed e-service quality model. We also analyze the gap between customer's ideal expectation and perception and, finally, investigate what is the most important dimension among e-service quality in the digital library from the customer's point of view.
- keywords
- Assessing E-service Quality, Digital Libraries, Gap Analysis, Assessing E-service Quality, Digital Libraries, Gap Analysis, e-서비스품질 평가, 디지털도서관, 갭(차이)분석
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