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Journal of the Korean Society for Library and Information Science

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Vol.41 No.3
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Application of Performance Indicators for Digital Library Services Focusing on the Analysis of ISO/DIS 11620

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2007, v.41 no.3, pp.81-102



& (2007). Application of Performance Indicators for Digital Library Services Focusing on the Analysis of ISO/DIS 11620. Journal of the Korean Society for Library and Information Science, 41(3), 81-102.
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Abstract

The purpose of this study is to examine the ISO/DIS 11620:2007(library performance indicators) in terms of structures, objectives, and BSC, and to apply the selected performance indicators to the digital library services for the case of ‘B’ University in Korea. Standardization of library statistics and of quality or performance measures for libraries is carried on within ISO in the frame of the TC46/SC8/WG4. While the first edition of ISO 11620 grouped the indicators as to service areas, the ISO/DIS 11620:2007 uses the structure of the balanced scorecard(BSC). For the study, 44 performance indicators are grouped into traditional, hybrid, and digital libraries according to the characteristics of them. Ten selected performance indicators, which are classified into digital libraries, are verified for the applicability.

keywords
디지털도서관, 정보서비스, 국제표준, 성과지표, 균형성과표, ISO 11620, Digital Library, Information Service, International Standard, Performance Indicators, BSC, Balanced Scorecard

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