Journal of the Korean Society for Library and Information Science
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- P-ISSN1225-598X
- E-ISSN2982-6292
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A Study on the User Satisfaction and Information Behavior of Information Commons in the National Digital Library of Korea
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Abstract
This study examines user satisfaction and information behavior of information commons in the National Digital Library (NDL) of Korea through survey method. It analyzed service quality factors that affect the overall user satisfaction, and users’ information behavior according to the physical spaces/facilities in the information commons. User satisfaction factors were developed to measure library satisfaction in all aspects of the eleven physical spaces/facilities of information commons service, and information behavior on eleven physical spaces/facilities in information commons were explored by users’ character. According to survey findings, overall level of user satisfaction was maintained highly since the beginning of NDL. In particular, the facility of ‘Productivity Computer Cluster’ was ranked highest as 83.8 and the ‘UCC Studio’ was ranked lowest as 70.8 among the eleven facilities in information commons.
- keywords
- Information Commons. User Satisfaction, Information Behavior, National Library of Korea, National Digital Library, 정보광장, 이용자만족도, 이용행태, 국립중앙도서관, 국립디지털도서관
Reference
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