Journal of the Korean Society for Library and Information Science
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- E-ISSN2982-6292
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An Analysis and Improvements of Loans and User Satisfaction for Smart Libraries: A Case of A Library in Incheon
Hee Jin Kim
Hyounmee Wee
Mi Ran Yeo
Dong-Gue Lim
Eun Gyung Park
Abstract
As the number of smart libraries is continuously increasing, activation measures are necessary to expand user engagement and enhance service quality. This study analyzed the usage patterns of four smart libraries in A Library in Incheon, from June 2020 to December 2023. It also conducted user satisfaction surveys and question-and-answer sessions with a librarian. The number of books and loans increased, and two smart libraries in areas without public libraries showed high usage rates. Although users were satisfied with the smart libraries, they pointed out inconveniences such as the limited number of loan books and insufficient books. Consequently, it is suggested to improve user-centered service quality, continuous monitoring and evaluation, as well as active promotion.
- keywords
- Smart Library, Unmanned Library, U-Library, Loan Data, User Satisfaction
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