Abstract

In this study, we designed and verified a research model that identifies the correlation between public library organizational justice, the engagement of service contact members, and user orientation. First, distributive justice was found to have a positive effect on engagement. Second, interaction justice was found to have a positive effect on engagement. Third, procedural justice was found to have a positive effect on user orientation. Fourth, engagement was found to have a positive effect on user orientation. As a result of structural equation model analysis, it was analyzed that engagement had a greater influence on user orientation. Service contact members who have the attitude of having organizational members take voluntary and self-sacrificing actions in library operation and are willing to be positively immersed in their work can take user-oriented actions that provide services with users as the top priority. Because the possibility is high. It has practical significance in that it suggests strategies and improvement plans that can be helpful to libraries.