ISSN : 1229-0696
본 연구의 목적은 조직 구성원의 역할 스트레스가 조직몰입에 미치는 영향에서 심리적 계약위반의 매개효과를 확인하기 위해 첫째, 역할 스트레스 요인인 역할모호성, 역할갈등, 역할과부하와 심리적 계약위반 간 관계 및 심리적 계약위반과 조직몰입 간 관계를 살펴보고, 둘째, 역할 스트레스가 조직몰입에 미치는 영향에서 심리적 계약위반이 이러한 관계를 매개하는지 검증하고, 셋째, 역할 스트레스가 심리적 계약위반에 미치는 영향을 회복탄력성이 조절하는지 검증하는 데 있다. 이를 위해 국내 기업에 종사하고 있는 다양한 직종의 조직 구성원 267명을 대상으로 설문조사를 실시하여 자료를 수집하였다. 연구결과에 따르면, 역할 스트레스는 심리적 계약위반과 정적인 관련이 있었고, 심리적 계약위반은 조직몰입과 부적인 관련이 있었다. 또한 심리적 계약위반은 역할갈등, 역할과부하와 조직몰입 간 관계를 완전 매개하고, 역할모호성과 조직몰입 간의 관계를 부분 매개하는 것으로 나타났다. 조직 구성원의 회복탄력성 수준이 높을수록 역할과부하와 심리적 계약위반 간 정적 관계가 약하게 나타나 회복탄력성의 조절효과가 검증되었다. 이러한 연구결과를 바탕으로 본 연구의 시사점, 제한점 및 향후 연구 과제를 논의하였다.
The first purpose of the study was to examine the mediating effect of psychological contract breach in the relationship between role stress(role ambiguity, role conflict, and role overload) and organizational commitment. The second purpose of this study was to examine the moderating effect of resilience in the relationship between role stress(role ambiguity, role conflict, and role overload) and psychological contract breach. For these purposes, data were collected from 267 employees working in various corporations by questionnaires. Results indicated that role ambiguity, role conflict, and role overload have positive effects on psychological contract breach, and that psychological contract breach has a negative effect on organizational commitment. The psychological contract breach partially mediated the relationship between role ambiguity and organizational commitment, and fully mediated the relationship between role conflict and role overload and organizational commitment. The moderation effect of resilience was found because resilience weakens the positive relationship between role overload and psychological contract breach. Based on these results, academic and practical implications were discussed. Finally, the limitations of this study and directions for the future research were discussed.
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