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Journal of the Korean Society for Library and Information Science

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Vol.36 No.1
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Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2002, v.36 no.1, pp.211-231

(2002). . Journal of the Korean Society for Library and Information Science, 36(1), 211-231.
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Abstract

The purpose of this study is to apply the international quality certification system to service quality evaluation in library and information service centers. The study compared various aspects of their quality certification systems and considered application studies of foreign libraries. The results of this study illustrate that TQM based quality certification systems-Deming Quality Prize, Malcolm Baldrige National Quality Awards, European Quality Awards-reflects a broader, more dynamic and custome-oriented quality concepts. On the contrary, ISO 9000 Standards are based on a narrow, static and in house-oriented quality concepts emphasizing conformance to specifications.

keywords
품질인증제도, ISO9000, 데밍품질상, 말콤발드리지 국가품질상, 유럽 품질상

Journal of the Korean Society for Library and Information Science

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