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Journal of the Korean Society for Library and Information Science

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Vol.36 No.2
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Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2002, v.36 no.2, pp.265-281

(2002). . Journal of the Korean Society for Library and Information Science, 36(2), 265-281.
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Abstract

The purposes of this study are research for user’s perspective and satisfaction, and analyze degree of difference in user’s perspective and satisfaction through electronic library system of National Assembly Library. According to analysis of questionnaire, score of the factors that quantity of information, latest of information, quality of information, system of classification, accuracy of information are higher than average in user’s perspective. Also score of the factors that speed of response, quality of information, consistency of information, convenience of retrieval, quantity of information, accuracy of information are higher than average in user’s satisfaction. Result of analysis show that latest of information, quantity of information, variety of information, system of classification, accuracy of information are higher gap in user’s perspective and satisfaction.

keywords
이용자기대, 이용자만족, 기대만족차이, 전자도서관

Journal of the Korean Society for Library and Information Science

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