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Journal of the Korean Society for Library and Information Science

  • P-ISSN1225-598X
  • E-ISSN2982-6292

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Vol.42 No.4

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An Application of the Derived Taxonomy of Service Value for University Libraries

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2008, v.42 no.4, pp.355-374

(2008). An Application of the Derived Taxonomy of Service Value for University Libraries. Journal of the Korean Society for Library and Information Science, 42(4), 355-374.

Abstract

This paper reports a case study in which Saracevic and Kantor’s derived taxonomy of library services was applied to qualitative data gathered from sixteen university library users. Using face-to-face interview method, we collected user responses related to the reasons of using services, aspects of interaction, and results of using services. Specific codes from the taxonomy were applied to the verbal expressions. The results show that library services are being used for a variety of purposes and that this approach enables us to effectively capture and classify service value expressed in users’ own words. The taxonomy is evaluated to be quite comprehensive and scalable.

keywords
도서관 서비스, 서비스 가치, 분류체계, 대학도서관, Library Service, Service Value, Taxonomy, University Libraries, Library Service, Service Value, Taxonomy, University Libraries

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