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Journal of the Korean Society for Library and Information Science

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Vol.45 No.1
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A Study on User Satisfaction with e-Book Services in University Libraries

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2011, v.45 no.1, pp.287-310
https://doi.org/10.4275/KSLIS.2011.45.1.287


& (2011). A Study on User Satisfaction with e-Book Services in University Libraries. Journal of the Korean Society for Library and Information Science, 45(1), 287-310, https://doi.org/10.4275/KSLIS.2011.45.1.287
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Abstract

This research surveyed college students in Korea on their satisfaction for e-book services provided by university libraries. Their usage behavior was investigated, and the satisfaction rate for e-book usage and its service quality were analyzed to comprehend the status of e-book usage. The analysis showed that overall satisfaction for e-book service of university libraries was 2.93 on average. Moreover, the more frequently a student used the service, the more satisfied the student was; junior/senior-level and graduate school student groups showed higher satisfaction for e-book service than freshman and sophomore students. The most influential factor for satisfaction based on the e-book service quality was the content of the service, followed by the library support service system. Based on the findings, reinforcement of library public relations and user education, and the maintenance of the variety and up-to-date status of the contents were proposed to stimulate future university library e-book services.

keywords
Electronic Book, E-book Service, Satisfaction, User Behavior, Service Quality, 전자책, 전자책 서비스, 만족도, 이용자행태, 서비스품질, Electronic Book, E-book Service, Satisfaction, User Behavior, Service Quality

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