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Journal of the Korean Society for Library and Information Science

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Vol.45 No.3
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A Study on the Evaluation and Improvement of the Korean National Assembly Digital Library by Applying ISA(Importance-Satisfaction Analysis)

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2011, v.45 no.3, pp.327-343
https://doi.org/10.4275/KSLIS.2011.45.3.327


(Univ. of South Carolina at Columbia)


& (2011). A Study on the Evaluation and Improvement of the Korean National Assembly Digital Library by Applying ISA(Importance-Satisfaction Analysis). Journal of the Korean Society for Library and Information Science, 45(3), 327-343, https://doi.org/10.4275/KSLIS.2011.45.3.327
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Abstract

The goal of this study was to examine ways to improve the quality of databases of the Korean National Assembly Digital Library(KNADL). In order to achieve the goal, we first designed an assessment tool that could measure the quality of the ‘contents,’ the ‘service,’ and the ‘system’ of the KNADL’s databases. Each of the three categories also had sub-categories-i.e., eight sub-categories for ‘contents’(e.g., accuracy, recency, …), seven sub-categories for ‘service’(e.g., convenience for request, rapid response, …), and seven sub-categories for ‘system’(e.g., usability, response time, …). We thenconducted a survey using the assessment tool we developed and gathered a total of 270 responses from users of KNADL’s databases. We used Excel and PASW Statistics 18 for data analysis. Each sub-category was measured by its importance and by the level of satisfaction(implemented from the DigiQUAL project). Finally, we performed an importance-satisfaction analysis(ISA) to identify what action(i.e., maintain, concentrate, low priority, and exceed) needs to be made in each sub-category. We concluded the paper with some useful suggestions for improving the quality of KNADL’s databases.

keywords
국회전자도서관, 중요도-만족도 분석, 중요도-실행도 분석, 품질, 만족도, 평가, Korean National Assembly Digital Library, ISA(Importance-Performance Analysis), IPA(Importance-Performance Analysis), Digital Library Quality, Digital Library Satisfaction, Evaluation

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