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Journal of the Korean Society for Library and Information Science

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Vol.46 No.2
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A Study on the Distance University Library Service Quality Factors and User Perception

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2012, v.46 no.2, pp.29-54
https://doi.org/10.4275/KSLIS.2012.46.2.029

(2012). A Study on the Distance University Library Service Quality Factors and User Perception. Journal of the Korean Society for Library and Information Science, 46(2), 29-54, https://doi.org/10.4275/KSLIS.2012.46.2.029
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Abstract

This study aims to grasp what factors affect users' recognition level and expectation level for library service, being offered at the library of Korea National Open University. Also, this study seeks to conduct a survey and analyze whether users' recognition level by library service dimensions has actually influenced the intention and the satisfaction with using the library. For this, it carried out the theoretical approach, which considers domestic and foreign documents on evaluation of quality of library service, and the empirical approach of questionnaire research and analysis. A research model was designed on the basis of LibQUAL+model to achieve the objective of this research. And the group-based difference was confirmed by carrying out verification on research hypothesis. As a result of analysis, the users' current recognition level by library service dimensions of Korea National Open University was indicated to have influence on the whole satisfaction with library and the continuous use intention. The whole satisfaction was indicated to have an effect on continuous use intention. Also, to enhance users' satisfaction level according to the behavioral characteristics of using library, the core elements for improving the library service of Korea National Open University were cited and these include improving the facility of library, implementing smart digital library system for offering remotely academic information, and securing diversity and currency of academic information sources such as printing materials and electronic materials.

keywords
Library Service, Service Quality, Libqual+, Servqual, Distance University Library, 도서관서비스, 서비스 품질, 라이브퀄 플러스, 원격대학 도서관, Library Service, Service Quality, Libqual+, Servqual, Distance University Library

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