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Vol.49 No.4
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이용자 참여형 참고 서비스 개발을 위한 질문 유형 구분에 대한 문헌적 고찰

Literature Review of Queston Taxonomy for Developing User-participatory Reference Service

한국문헌정보학회지 / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2015, v.49 no.4, pp.401-417
https://doi.org/10.4275/KSLIS.2015.49.4.401
박종도 (중앙대학교)
박종도. (2015). 이용자 참여형 참고 서비스 개발을 위한 질문 유형 구분에 대한 문헌적 고찰. 한국문헌정보학회지, 49(4), 401-417, https://doi.org/10.4275/KSLIS.2015.49.4.401
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초록

질문 분류는 질의응답과정에서 질문자의 정보요구를 이해하고 주어진 질문에 대해 적합한 답변을 제공하기 위한 중요한 방법 중의 하나이다. 이 연구의 목적은 온라인 및 도서관에서 활용 가능한 질의응답 서비스의 질문 분류체계를 조사해보고, 각 질의응답서비스의 유형별로 어떠한 특징이 있는지 살펴보고자 하였다. 이를 위해, 도서관의 참고서비스 및 온라인 상의 소셜 레프런스, 자동 질의응답 시스템을 대상으로 질문을 어떻게 분류하여 활용하고 있는지를 문헌 조사를 통해 살펴보고 종합하여 질문의 유형을 정리하였다.

keywords
Question Taxonomy, Social Reference, Question Answering System, 질문 분류, 소셜 레프런스, 질의응답 시스템

Abstract

Question taxonomy is one of main approaches to understand the questioner’s information need so that we can assign relevant answerers to the question submitted by the user. The goal of this study is to investigate question taxonomy of question and answering services, which are available online and in libraries and understand the characteristics of question answering services by type. In order to achieve the goal, this study examines the types of questions appeared in literature, specifically focusing on social reference, question answering systems, and reference services, and then provides a summary of question taxonomy found in question answering services.

keywords
Question Taxonomy, Social Reference, Question Answering System, 질문 분류, 소셜 레프런스, 질의응답 시스템

참고문헌

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