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Journal of the Korean Society for Library and Information Science

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Vol.50 No.2
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A Study on the Empirical Evaluation of Quality Factor on Library Service for the Disabled

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2016, v.50 no.2, pp.271-287
https://doi.org/10.4275/KSLIS.2016.50.2.271

(2016). A Study on the Empirical Evaluation of Quality Factor on Library Service for the Disabled. Journal of the Korean Society for Library and Information Science, 50(2), 271-287, https://doi.org/10.4275/KSLIS.2016.50.2.271
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Abstract

This study intends to review the quality factors of library service for the disabled using user-centered approach. For the empirical review of quality factors, Nine quality factors were drawn after analyzing the current library service quality factors and the standards of library service for the disabled. Using these factors, The survey for identifying importance of factors and the qualitative evaluation of service cases were performed in this study. As a result of this survey, the most critical but relatively weak quality factors were facility, collection and staff factors. And the qualitative evaluation results of service cases indicated that the reading culture program and the information service factors were critical.

keywords
도서관장애인서비스, 도서관서비스 품질요인, 실증적 평가, 사례연구, Library Service for the Disabled, Library Service Quality Factor, Empirical Evaluation, Case Study

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