This study aims to understand the information needs and behaviors of university members given the societal shifts incited by the fourth industrial revolution as well as the changes in university research and education. We first conducted several in-depth interviews with diverse university members, and then adopted interpretative phenomenological analysis(IPA) to search the university members’ information needs and behaviors including the contexts for such needs. The interviewees demonstrated more complex and convergent information needs than traditional information needs. They had very individualized information needs according their particular situations and took integrated problem-solving methods through their personal networks and/or making their own communities. When the interviewees’ information needs were not satisfied by libraries, they tended to show low awareness of the libraries.