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Journal of the Korean Society for Library and Information Science

ISSN : 1225-598X

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Vol.56 No.1
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A Study on Needs Analysis for the Reference Service Model and Guidelines at the National Level: A Focus on the National Library of Korea Case

Journal of the Korean Society for Library and Information Science / Journal of the Korean Society for Library and Information Science, (P)1225-598X; (E)2982-6292
2022, v.56 no.1, pp.221-252
https://doi.org/10.4275/KSLIS.2022.56.1.221



& (2022). A Study on Needs Analysis for the Reference Service Model and Guidelines at the National Level: A Focus on the National Library of Korea Case. Journal of the Korean Society for Library and Information Science, 56(1), 221-252, https://doi.org/10.4275/KSLIS.2022.56.1.221
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Abstract

The study aims to derive major factors from the results of needs analysis to develop the reference service model and guidelines at the national level. The literature review and case study enabled investigation of the considerations to develop the reference service model and guidelines. The Needs Analysis revealed librarians’ and users’ needs about the reference service. The major factors and implications derived from the analysis suggest the directions of the National-level reference service model and guidelines development process. This study has significance because it presented the implications and the development process of the reference service model and guidelines for domestic libraries, and directly contributed to the development of the reference service model and guidelines for the National Library of Korea.

keywords
Reference Service, Needs Analysis, National Library of Korea, User, Librarian, 참고정보서비스, 요구분석, 국립중앙도서관, 이용자, 사서

Journal of the Korean Society for Library and Information Science

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